Trying to add renters insurance. And the only option I have after I answer is to cancel. So much for conve Yunience. You replied that the app doesn't support it. Then why the heck do you have it on there as an option to add if it doesn't even work? If it doesn't work you really should just remove the option to do so. Also you have the option to edit or at cars to your policy but then when you try to do it it tells you to either go online or call the phone number Why do you have things on the app that you can't actually do so irritating. Your reply is not helpful. Why have it as an option on your app if it does not work? Any answer other them call customer service would be great. Well you're about as helpful as your app is I said I don't want the number to call for help again. But apparently you don't listen very well. Thanks for nothing. Once again your not answering my questions. Tell me why you have these options of things to do on YOUR app that don't work such as VB adding renters insurance and removing a car to your policy. Don't answer my question by telling me to call customer service.
Do not use this company they are a rip off. They where charging me 170.00 a month. I found the same coverage for 88 a month. Beware of this insurance company they such!!!!!!! Thanks for changing me 82 more a month the the insurance we have now. Ridiculous do not use this company I don't know how these people sleep at night
For a company who's main motto is welcome to the "modern world" you sure have alot of glitches on your app, to the point where I don't think your DriveSense app even works since every time I try to check to see if I've received a discount it tells me sorry we encountered an error for the last 3 months. Being able to check what your rate would change to if you made changes would be a great feature to add or even being able to change it would be a great start.
Good app, but they changed it to where you can't change your monthly date. Before you could change your date, example.. you get into a bind and don't have money to pay you could change the date and pay on the date you changed it to. That was very convenient, now we don't have that option. 😞
No split payment everything has fees. Just wasnt a great experience. Tried to add renters insurance had to cancel tried to update my address had to cancel as my only option. So i took your advice and cancelled and went else where!
This app is pointless. You cannot change anything. Only view info, you must call esurance to make any sort of change policy or person info. Dumb.
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