
Brian West
- Flag inappropriate
- Show review history
Had my C25 for a few years, and every so often, it would disconnect from the network and I have to set up again from scratch. Annoying enough, but now my vac won't connect. Connection failed. All my other devices are connected, so it isn't my wifi. Gone through the set up process twice and get to the end just tell me it failed and to check my internet.
11 people found this review helpful
Dear Customer,
Sorry for any inconvenience.
You could reset your vacuum and make sure that the wifi status light is flashing, and then try setting the connection again. If it still doesn't work, you could provide a video to describe the issue in more detail for us to better help fix it. Thanks!
You can contact us with:support@eufy.com

Nick
The app is fine overall, but the ad banner that pops up at the top of the screen is annoying, and trying to dismiss it is infuriatingly difficult. You tap the X icon, yet it opens the ad instead of dismissing it for the first 5 to 9 times! Besides, why the hell does it show ads in the first place?! I already bought your damn vacuum, let me use it without nagging me all the time!
9 people found this review helpful

Panundrum
The vacuum is awesome. Using a 25c vacuum. The problem I was having is with the Eufy Clean software. No matter what I did, I would get the error "your current mobile network is experiencing issues and cannot continue to connect" I went back to a old version of the software from November of 2023 and that fixed the issue. Seems there is something wrong with the new software version of the App.
8 people found this review helpful
Dear Customer,
Sorry for any inconvenience.
You could reset your vacuum and make sure that the wifi status light is flashing, and then try setting the connection again. If it still doesn't work, you could provide a video to describe the issue in more detail for us to better help fix it. Thanks!
You can contact us with:support@eufy.com