
Alex Gibson
The actual vacuum is great and I love it, but this app has been getting pretty trashy. When I first got it back in July, everything was smooth sailing. But now, after several updates, I find the app has gotten overly clunky and numerous new issues keep popping up. Map doesn't always properly update the bot's location, doesn't stop drying mop function until I manually stop it, app requires me to press buttons numerous times to get them to work. Just stop updating the damn thing, it was fine.
4 people found this review helpful
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.

Zach Lobato
- Flag inappropriate
- Show review history
11-29-2024 (updated after two software updates since 10-10-2024 purchase): I've got 4 floors, this thing only supports 3 maps. For as expensive of equipment this is, this feels like a huge oversight. Considering returning this product at this time. Would appreciate a flag on the maps to let it know there's no base on that floor (Eufy S1 Pro). Would save us from a lot of grief. Still really frustrated.
8 people found this review helpful
Dear Customer, Sorry for any inconvenience. The problems you mentioned have been promptly relayed to the development department for improvement. we will continuously improve our features to provide you with a better experience. If you need further assistance, please don’t hesitate to contact us at support@eufy.com. We’re here to help!

Cole
Guys, what happened with this latest UI? There was so much opportunity here, and some things are nicer, but you've made several UX flows incredibly frustrating. If I schedule a scenario, I can't activate it on a one-off basis? Took forever to figure out I had to SWIPE on a task to delete it from a scenario. You had zero indication that was even there and it's the ONLY way to do it? Come on. What did you do, fire most (or all) of the UX group because they were deemed non-essential?
we sincerely apologize for the inconvenience caused to you. Could you please provide us with your account number and device number? We will notify you as soon as we have any news. We have forwarded it to the development team for processing. If you need further assistance, please feel free to contact us via support@eufy.com.