Serenae

Serenae Servicios Avanzados SL

About this app

A telemedicine app that offers healthcare 24 hours a day, 365 days a year, for customers of Serenae, a telecommunications company specializing in rural internet services with more than 15 years of experience.

All Serenae customers (existing and new) can enjoy this service. All you need is to have or subscribe to an internet service with Serenae and install this app on your mobile phone.

The great advantage is that you can use it regardless of where you live, as Serenae provides connectivity to all areas of Spain, no matter how difficult it is to access. It has all the technologies that enable internet access to reach 100% of the country: fiber, satellite, and 4G.

How do you access the digital medical consultation service? Just download this Serenae app and you'll start enjoying:

• Healthcare assistance around the clock: 24 hours a day, 365 days a year.
• From anywhere: Serenae brings internet access to any area of ​​Spain, including the most remote areas, thanks to satellite internet.
• Immediate response: Get your questions answered in less than 2 minutes.
• Unlimited consultations: Talk to your doctor as much as you need.
• Available to Serenae customers at no additional cost to their contracted internet service.
• The service is open to the Serenae Internet service provider, one other adult, and two minors under 16 years of age.

How does it work? It's very simple: in this online healthcare app, you'll see a list of professionals circled in green or red. If the doctor you want to consult is circled in green, you can ask, and they'll answer you in less than 2 minutes. If they're circled in red, they'll answer as soon as they're back online.

Thanks to Serenae's rural telemedicine app, you'll avoid waiting and traveling, as it's a 100% digital and immediate product. Furthermore, given the current COVID-19 pandemic, remote consultations with a virtually immediate response are becoming increasingly important.

The medical specialties currently available and their opening hours are:
• General Medicine.
• Medical chat: Every day of the week, 24 hours a day, 7 days a week.
• Video consultation: Every day of the week, 24 hours a day, 7 days a week.
• Pediatrics
 • Medical Chat: Monday to Friday (10 hours/day)
• Psychology
 • Medical Chat: Monday to Friday (10 hours/day)
• Gynecology
 • Medical Chat: Monday to Friday (10 hours/day)
• Sexology
 • Medical Chat: Monday to Friday (4 hours/day)
• Nutrition and Dietetics
  • Medical Chat: Monday to Friday (10 hours/day)
• Personal Trainer
 • Medical Chat: Monday to Friday (10 hours/day)
• Cardiology
 • Medical Chat: Monday to Friday (4 hours/day)
• Allergology
• Medical Chat: Monday to Friday (4 hours/day)

Also:

• You can share medical reports, lab tests, or other multimedia material with the chosen doctor.
• The app will have a simplified patient history to facilitate the professionals' work and better serve patients.
• Doctors will be able to send prescriptions for the medications the patient needs.

Not only that, to complement the service, the Serenae app also offers its clients online consultations with lawyers (7 specialties) and veterinarians (7 specialties), providing these other services with added security and peace of mind.

Furthermore, having an online medical consultation, accessible from anywhere in Spain, is especially important in rural areas, where access to basic services such as medicine is increasingly difficult. Combining Serenae's telemedicine app with our satellite internet services solves these everyday problems faced by people living in rural areas: the digital divide and the lack of basic services in these areas.