Despite some very poor reviews it's ok Once you enter your details and booking reference it works OK. Surely easy to copy and paste? We had no problems. PDF tickets would be easier but it's not a difficult app to use. There are some drama queens on here. Get over yourselves.
The bookings should be immediately available It seems absurd that once logged in, you can't access your bookings without the booking reference. The whole point of having an app is to avoid having to go find the info on your emails... Please, change that on the next version. It should be the top priority
Even worse than before With latest version not only you still have to retrieve manually your booking but now you also have to enter phone and email address each time. What a waste of time.
Literally useless What's the point of this app!? You sign in and then you still have to know your booking reference! Baleful!
Useless Seemed to be an Entertainment enabled train - it was being advertised on the ticker on board! Downloaded the app only for the entertainment over the train WiFi which took about 25 minutes - and then it didn't work. Waste of time. Note: Brussels to London train, 12 Nov, 19.52hrs.
Stupid app for a ridiculous company. After having to verify the email address of all passengers online, I then went to have my pass sent to me. It doesn't want to work so I download this app. It doesn't let me look at my booking so what the hell. Such a stupid app and such a ridiculous process. Just send the ticket as a PDF like every other sane company.
As well as making the app easier to use, we’ve added a few new features:
• Get Passbook and mobile tickets for up to nine passengers on one booking
• Exchange flexible tickets with a few taps in the app
• See the latest travel updates on the app home page