Despite some very poor reviews it's ok Once you enter your details and booking reference it works OK. Surely easy to copy and paste? We had no problems. PDF tickets would be easier but it's not a difficult app to use. There are some drama queens on here. Get over yourselves.
The bookings should be immediately available It seems absurd that once logged in, you can't access your bookings without the booking reference. The whole point of having an app is to avoid having to go find the info on your emails... Please, change that on the next version. It should be the top priority
Even worse than before With latest version not only you still have to retrieve manually your booking but now you also have to enter phone and email address each time. What a waste of time.
Literally useless What's the point of this app!? You sign in and then you still have to know your booking reference! Baleful!
Couldn't even log in. The app is too big. I just wanted my ticket. Found out Passbook Wallet.
Useless Seemed to be an Entertainment enabled train - it was being advertised on the ticker on board! Downloaded the app only for the entertainment over the train WiFi which took about 25 minutes - and then it didn't work. Waste of time. Note: Brussels to London train, 12 Nov, 19.52hrs.
As well as making the app easier to use, we’ve added a few new features:
• Get Passbook and mobile tickets for up to nine passengers on one booking
• Exchange flexible tickets with a few taps in the app
• See the latest travel updates on the app home page
Use our live journey planner to buy tickets, find GB train times & travel info
Provide useful information for those who use the trains and stations of JR East.