Update is not great - huge lag upon loading. When you use the app when travelling it's not great to have to reload the app to get your ticket up. This should be accessible without net connection as well. Additionally, you can't delete old bookings from your bookings page. I'm travelling today and have tickets from a few weeks ago as the tickets that are displayed, yet have to manually find my ticket for today.
This is a hopeless app. The live chat function doesn't work. Once a booking is added to the app you can't easily find it again (especially if you then try to add a different booking). The navigation is confusing (there is no home page as such). Tickets completely disappear on a regular basis making you log back in with a reference on multiple occasions. You're often logged out completely for no reason. You can't select a seat easily as there is to much other information on the screen so you can't view the seat map. Numerous other basic flaws as well.
I don't get why they asked me to download the app. I was expecting to use it to view the tickets, but it seems to be the only thing you can't do. Even if shown by the screenshots...
The live time buttons do not work. I like to check the Brussels trains and it's stuck on Paris
Tried to save my upcoming booking to the new version of the app, but despite a message saying it's been saved there's no booking and no tickets there. How is this an improvement? The only message that appeared on screen told me my booking had been successfully saved, but as soon as I navigated away from the page the booking just disappeared again. I'm logged in to the app and I've actually lost count of the number of times I've tried to add this booking now. There's now an error message saying sorry we're having a few problems please try again later. Previously there was just the search box. Does this mean an issue has been identified with the app? Has there been any resolution to this issue? Still getting the above error all the time and app still not saving anything either.
Small fixes, including the display of booking details.
SBB Mobile – your timetable and ticket counter when you are on the move.