FRONTSTEPS Community

Frontsteps

About this app

FRONTSTEPS Community puts your association in your pocket. Homeowners can utilize FRONTSTEPS to stay connected and reference important information about the community at their convenience.

Why FRONTSTEPS Community?
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We live busy lives, who has time to sit down at their desktop and pay their community assessments? Well, if you don’t have a second to spare, FRONTSTEPS Community is the application for you. We’re bringing your community to your fingertips!

What features are available for homeowners?
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• Schedule your assessment payments or schedule recurring assessments
• Find contact information for your neighbors who have opted in
• Access community files and folders
• Read and get notifications for community announcements
• Reserve community amenities
• View community events on the calendar
• View and post classifieds
• Engage in discussions with your neighbors
• Check the status of work orders
• View architectural change requests
• Get answers to frequently asked questions
• Send and receive private messages from your property managers
• Manage visitors
• View parking lot
• View storage space
• Get notified when a package arrives

Ratings and reviews

Everything about Frontsteps is terrible. Impossible to navigate. So many bugs. Constantly crashes. The "customer service" is utterly atrocious. You always need to go through twenty clicks to get to where you need to be. They spam our clients and also previous clients who no longer use the platform through us. DO NOT USE.

Updated 5/6/22 Your app stinks. I haven't been able to use this app for atleast 7 weeks. Your support system tells me your keep excellerating the problem to another level but nothing gets fixed. What a waste of HOA money. Your system constantly freezes. Especially when making reservations for tennis and Pickleball. It allows me to make the reservation but doesn't allow me to go back to the menu. It freezes. Even when I come out of the App and go back in, it still freezes where I was.

Just not an easy, user-friendly app to use. Layout makes it difficult to find what I'm looking for. In addition, we've been hearing for a couple of years that the "payment information" function would have nearly real-time acct info, and would only be delayed ~ 24 hours, at the most. To this day, it still says, "No transaction history", despite the fact I've paid all quarterly assessments. Just a poor app..

What’s new

* Complete eForms on Mobile – Homeowners can now fill out and submit eForms directly from the mobile app, making it easier to complete important forms on the go.
* Concierge Mobile Access – Concierges can now log in and access role-specific features, ensuring they can manage tasks efficiently from anywhere.
* Community Event Creation – Board Members and Managers can now create and manage community events directly from the mobile app, streamlining event planning and communication.