Marta Cruz
For a long time the app worked fine and I had no issues, but now that my card expired I get an error message everytime I try to update the card that reads "No Internet Connection: Make sure your cellular data is turned on or you're connected and signed into a WiFi network.". I made sure I was connected to cellular data and I tried again connecting to wifi, but I still get the same message. I even tried uninstalling and re-intalling the app, but the error message remains. Can someone assist?
10 people found this review helpful
EVERTEC Group, LLC
10 June 2024
Hello Marta,
We're sorry to hear that you are experiencing issues with the application. We appreciate your feedback and assure you that our team is working to provide our users with the best possible experience.
Please contact our customer service department at 787-775-2846 for assistance.
Have a great day!
L Ortiz
For a long time the app worked fine and I had no issues, but now that my card expired I get an error message everytime I try to update the card that reads "No Internet Connection: Make sure your cellular data is turned on or you're connected and signed into a WiFi network.". I made sure I was connected to cellular data and I tried again connecting to wifi, but I still get the same message. I even tried uninstalling and re-intalling the app, but the error message remains. Can someone assist?
37 people found this review helpful