The prices are not real-time or current. I select a flight and immediately it says the price has changed. This feels like false advertising or a system that has stale information, both are useless to me. Just give me the real price upfront!
So I keep seeing special offers are available on this app whenever I use my browser to bring up Expedia. Great, so I try to book a trip...flight, hotel, and car. Nice layout and interface. But the app doesn't have the hotel I wanted. I go to the Expedia website and it's there. Huh? What's the point of having an app that doesn't offer you the same selection as your website? Still using this app for keeping track of my itineraries when I travel. But otherwise it is useless to actually book a trip.
Very disappointed with the customer service. Booked flights through Emirates. Had to change one letter on my name as it autocorrected. Had to ring about 3 times to get anywhere. Then it took 2 weeks before they got back to me after a further email and phone call. Then it took another week to actually happen. They told me they needed to confirm and would ring within 24 hours but charged my credit card before confirming it would happen and sent no confirmation whatsoever. Had to call again to get a new booking etc. Everyone was friendly but why is this process so hard for the user. Thanks Brad
I think I'll never use expedia again. Thier system booked the wrong date and I had to find a new place at full price after paying for a room I never stayed in. No consideration for my loss at all. Crapy service.
On the updaye before this , App would not allow me to update my credit card info. And so I missed out on a huge discount & 3x points because I was forced to phone Expedia.ca to make my reservation and update my credit card info.
Rewards well it takes to long to save up points and at that u only get. $25 toward a room. By the time u get the $ 25 credit. U have lost interest. FIX IT PEOPLE !
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