Horrible app, even worse customer service I called just to verify they weren't charging my card when I use it to reserve and they start trying to get me to book right then and suddenly the price they're giving me has doubled, BEFORE I even get to taxes, etc. Then when I said I need to talk to someone who can actually help I got put on hold for an hour and finally gave up. Never try them again!!!
Not accepting promotion codes I tried to enter a promotion code sent to me from expedia, but the app doesn't accept it. The same code works if i go to the website. Tried to use the promotion code for using the app but can't. This one is unable to use on the website.
It is barely usable. This application user interface is confusing. The defaulting to the current location is stupid - in this day and time, one looks for accomodation ahead of time, not after arrival - not to mention that for 'now' you can rarely find anything on Expedia. Next, it is quite unreliable. Right now it can not find my itinerary despite checking everything possible. I can't login on my laptop. Fortunately I can get in on my desktop. WHO WANTS TO RELY ON SUCH APPLICATION?
First page The first page that loads after you do a search is very confusing. You have a tiny map with lots green things on there then below that two two pictures of hotels and know clue has to what to do next. Confusing or what. And why should we have to sms a number to get a discount.
Cheap deal&easy But...it better if can change the date of check-in in hotel list page. I must back to the first page many times to put other day to check any hotels or same hotel. I feel is inconvenience.
Horrible, never again! Booked a hotel online while on vacation for the city I was in. Top 3 listed, I chose a nice hotel. Clicked on directions & found it was 30 minutes in the wrong direction. The others were right next to me. Called to cancel, nope, Expedia phone # tried selling services to me for minutes then directed me to an out of service #. Couldn't cancel online 5 min. later, room was nonrefundable! Never again! What kind of customer service line are you offering?
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Amazing hotel deals for tonight + no credit card needed on selected properties!