
Faizul Salamon
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what is this!?!? app doesn't work, expired login, OTP never get send and error message!! very inconvenient and not what I expected... not only i had lost the use of my remaining vouchers, I have to pay full amount... wasted my time trying to resolve the issue PLUS why is your customer hotline in Chinese, u guys running a scam line?? just got bought over and this is the standard nw? "There’s no reason for customers to switch brands… Same brand, same vouchers, loyalty points valid..." BS...
8 people found this review helpful
ExxonMobil
November 4, 2025
Hey Faizul Salamon, Thank you for letting us know about your recent experience . We really appreciate your feedback and will continually improve the App based on feedback.

tan kailun
most lousy app ever , my previous 2 weeks using this app , 70% of the time app having problem , no internet connection , unable to load at all. update , reinstall restarting does not work , just gonna switch to others as i do not want to fidget with the app issue every time at esso.
3 people found this review helpful
ExxonMobil
November 4, 2025
Hi tan kailun, Thank you for letting us know about your recent experience. We really appreciate your feedback and we are sorry to hear you are having trouble. Please call our Esso Smiles Call Center on 1800 300 8888, or email us at sg.contactus@essosmilesrewards.com and they’ll be able help you out.

JJ YY
app hasnt been working for 2 weeks. got forced logged out. tried logging in but OTP never comes. called customer service, they mention will call me back by end of the day. 3 days passed, nobody called back and I still cant login.
ExxonMobil
November 4, 2025
Hi JJ YY, Thank you for letting us know about your recent experience. We really appreciate your feedback and we are sorry to hear you are having trouble. Please call our Esso Smiles Call Center on 1800 300 8888, or email us at sg.contactus@essosmilesrewards.com and they’ll be able help you out.