
Prazuu Chudal
Honestly, I am done with this app. Every time I need to make an important payment, the server is down or the app won't open. I have faced this problem again and again. What's the point of a banking app if it doesn't work when you need it most? One of the most unreliable apps I have ever used.
1 person found this review helpful
Siddhartha Bank
June 29, 2026
Dear Sir/Mam, Thank you very much for your feedback/review and rating. We kindly request you to update the Siddhartha BankSmartXP application by visiting the Play Store or App Store. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.

Harshit Bajracharya
I have tried logging in at least 40–50 times, but it repeatedly shows ‘authorization failed.’ This banking app has been extremely disappointing and frustrating to use. In my experience, it is one of the worst and most unreliable banking applications I have encountered. Honestly, I regret opening an account with this bank. Based on my personal experience, I would not recommend others to open an account here.
9 people found this review helpful
Siddhartha Bank
April 26, 2026
Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care.

Suna Saud
Overall, the app is good, but the mobile banking feature occasionally fails to open. Just need to fix this problem
Siddhartha Bank
July 13, 2026
Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care