
Ann Gubiotti
When I first installed the app it was working great. I just got a new phone and the machine activity display is askew. Showing every even numbered machine (102, 104, 106) and not the odd numbers. And some text superimposed. Tried uninstalling and reinstalling the app but didn't help. Cannot figure out how to correct. Any suggestions?
5 people found this review helpful
Card Concepts Inc.
June 22, 2021
Hi Ann, we've made a few changes with the machine names at this location. Can you please give it another look? Let us know if still any issues remain by emailing us at apps@laundrycard.com. Thanks and have a good day!

A Google user
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It seems sooooo sketchy. I don't want to today put my card info. If I accidently get my password wrong it shows a pop up that can't go away unless I restart the app. It won't show locations, and when I tap on add location it brings me to the coupon scanning. It's so under developed and I'd rather just go to the laundromat and sit there .
9 people found this review helpful

A Google user
There's a lot to like about the app and a lot to dislike. I've been trying to figure out how to add money to my account since the cash kiosk is locked up due to the office being closed for the pandemic. I don't see an option on the app. Now I'm associated with a location in Tennessee and I live in Pennsylvania. There's no option to reset so that's a bummer. I also can't tell the app what my credit card number is or allow it to attach to a card session so it can associate it with my account and get notifications. I saw push was in the works. I have yet to start a unit with a bar code. I would also like the ability to automatically start in the building I'm at and only go out to locations if I choose to. The little heart does nothing, it's a decoration. I doubt I will since it would be a real hassle to go to another building to do laundry. It would also be nice for it to auto-refresh status once in a while. You can manually do it but it doesn't seem to do it automatically. The good is that it is easy to use even if the features are lacking. It does notify you via email. It does show you a balance.
8 people found this review helpful
Card Concepts Inc.
April 26, 2020
Thank you for your very detailed feedback. We fixed your incorrect association with the TN location. If you can email us at apps@laundrycard.com then we can try to address the remaining questions that you have.