So fasten started out as a good app on our trip to austin, on the last night our driver exposed himself and started nasturbating in the front seat. I caught him and confronted him while safely getting my girlfriend out of the vehicle, fasten hasn't responded to a single email of mine and suspended my account the next day after I sent there support a couple emails that night
1.5 hours to get to a 10 minutes destination and wanted us to get out on the highway because sat navigation says we have arrived at our destination! Inexperienced drivers and don't even use their navigation system and still want tipping! A complete joke! Edit Update:emailed you to complain and recived a response from Zalika, saying nothing you can do because the system shows the driver eventually dropped me of at the destination. you charged me $51.91 for a journey that was only less than 10 minutes journey average €10 fare, your driver fault not mine, because your driver got lost or was taking the mick because I was a tourist. Since changed to another local company and not had any issues SO BE WARNED ANYONE WHO GONNA USE THIS COMPANY!
App is getting better. Map is still bad. Must build in at least 5 extra minutes to communicate correct location to driver. Occasionally get cancellation charges when driver never showed up, likely because of map inaccuracies.
Left my phone in a fasten, emailed support and its been three days and still no reply. Terrible customer service. I thought the driver was a nice guy, talked the whole ride home, and then he makes $700 of fraudulent phone calls with my phone. I will never take a fasten again.
Driver spent over 20 minutes driving the wrong way before we finally cancelled.
This is the 3rd or 4th time in a row that my ride has either sat still after my request or driven in the opposite direction to the point where I had to cancel and pay $5 for their complete disregard for my time. Tired of wasting money and getting played by these drivers. Please fix...
Minor bug fixes and improvements.
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No surge. Firm quotes. $10 rides in Manhattan & $3 shared SUV rides. Try today!