
Clay Miller
Fetch is a service in search of a problem. My experience as a tenant (unable to opt out of it) was dismal at best. Lost & opened packages, packages that were signed as having arrived but hadn't. I attempted to recover my losses by filing a claim (which you have to do in a very specific way and in no longer than 5 days and which doesn't provide restitution exceeding $500). It got to the point I told them they were in violation of their own policies and threatened legal action. Avoid if able.
3 people found this review helpful

R.J. Lavergne
Fetch is a terrible service, someone is either stealing packages and not even trying to deliver them (we have them on camera), the don't notify you that you have a package in the app, and the app doesn't have many options to rectify these constant mistakes. If you're moving and you tour a complex that uses fetch, avoid at all costs. They use random 1099 thieving contactors to deliver things and they're looking for any opportunity to steal your stuff. Even with signature only, they're that bold.
15 people found this review helpful

Jessica Holt
Terrible for the past few months. When I first moved into the complex that forces residents to use this service, this service was actually ok. I'm not sure what's happened since then. I have had to file a report on the last 5 items delivered which caused me not to get said packages for 7+ extra days after the items were delivered to the fetch address. It's getting beyond ridiculous, and "customer service" is a joke. It's a completely automated computer algorithm.
47 people found this review helpful