This company has a very bad reputation. I had to get my credit card from my bank in Bahrain. They send me an SMS on my mobile but I couldn't get any way to contact them. The worst thing is they used my phone number from my data provided by my bank to promote their own service but not to deliver my card.. They annoyed me by placing prerecorded calls to my phone. Lately I was informed by my bank that the bank had ended their contract with Fitchr.. It is one of the worst delivery companies I had ever knew..
I needed to deliver an envelope and the driver accepted the order at 8:15am I called him and he said he'll arrive in 10min. I saw him on the app driving all over Dubai then I called him again at 9:30 and he said sorry I had a puncture which is a lie given his tour of the city. Then at 9:50 he just cancelled the order and hung up on my calls. Call centre were very useful and suggested I make another order which didn't cross my mind. Very happy now
This app was recommended by a friend. Tried it for the first time to sell/send am item for COD. The item was delayed for 2 days. I called the number on the app, no one picked up the call until I used the credit on my phone. I tried calling the customer service and they forwarded my tall to the same number...again no one picked up my call. Very very bad experience.. Can anyone recommend other useful app in UAE or Dubai?
Today is my scheduled delivery but no signs of comunications that delivery will be delayed. Thus, been expecting the whole day and nothing delivered. This is my first time to using the app and disappointed.
Delivery personnel's assigned in my Place @ Al Kharj, RIYADH... Never deliver my ORDERS,,, I HAVE SO MANY ORDER from online stores,,, but when assigned to FETCHR,,, I expect nothing,,, everytime I have online order and found out it was FETCHR COURIER,,, I expect NOTHING... same reason from courier person... I was really disappointed to FETCHR,,, better replace your staff... They are USELESS... they are LAZY or not committed to their job...
DO NOT USE THIS COURIER SERVICE. Very bad service. Pick up schedule was not properly coordinated. I ordered a car to pickup my package and a bike came. After lashing out at their customer service its only then they picked my item. Super greedy company. Payment for delivery is different for payment for cash back. Payment would not be made unless you inform them that they have delivered already your package. Stupid aint it? A courier company who doesn't know that their package has already been delivered. UPDATE FROM REPLY BELOW: No I would, as much as possible, STAY AWAY from your company. How can a courier service not now they have already delivered the package? Their couriers also dictates on when they will stop slacking and get your package. And get this don't even bother picking the option for the car ir bike because they will decide it for you.
• Very excited to inform that Fetchr has integrated with Air Miles. Simply enter the Air Miles Card Number during checkout and earn Air Miles
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