Barely ever able to use the app. Maybe twice it let me access the amount owed but then as soon as I click away, the same problem message appears (We've hit a snag) and can't exit the application. The other times it either tells me my account doesn't exist or that the app has ran into some problems. Same thing online. Can never check out my bill.
Went down to 1 star now. Can't connect with any of my emails or even my phone number. It's like I don't exist. This app is useless really and I think it upsets customers more when the fault is rejected back onto us. Why isn't it possible to have a working app?? Sorry but I'm annoyed.
Do Fido IT know how to fix issue? There are tons of complaints above Fido App login problem but you keep on asking clients to send message through Facebook or Twitter! Could you please ask your software engineer to fix it instead?
Unfortunately, I can only give it 1 Star... because I can't give less. After update, can't log in. The same message "We hit a snag. Please try again later" ... and later the same message... and so on. Wondering if anyone at Fido reads this customers reviews, because judging by the way the app works, doesn't look like anyone cares... I don't download not keep apps that have a lower rating than 4.... So until the ratings goes up, this garbage app is deleted.
Fed up with not being able to enter cc# and the app to not launch to a nice clean screen at the start even. I have to go and click to get to login. Otherwise it's code looking screen. Useless for months now. And then you don't even offer email support. Even when you state it? I tried two browsers from a desktop and neither cod let the chat work ! Even with no pop ups not blocked.
Usual garbage from Rogers. Logged in OK. Data = N/A Talk time = N/A The very reason for having this app. But the current bill owing to Fido? That displayed no problem. The old version worked just fine.
Various bug fixes
Provides access to account, outage and service information for XFINITY customers