Fieldcode FMA

Fieldcode Germany GmbH

About this app

The Fieldcode FSM solution helps you to plan and perform your Field Service interventions. With a fully automated, Zero-Touch approach work orders are created, scheduled and send to your techs without manual interventions. This empowers your technicians to work more efficiently, whether online or offline.

The Fieldcode mobile app offers step-by-step instructions directly to technicians’ devices, ensuring consistent, high-quality service delivery. Technicians stay up-to-date on essential details such as schedule updates, customer information, order status, route navigation, and parts availability, all in one place.

Key features include:
● User-friendly interface: A structured, easy-to-navigate view of tasks for seamless workflow management.
● Real-time job information: Access and update details such as task descriptions, contact information, documents, and more.
● Offline capability: Data is stored locally when offline and automatically synced once the device is connected to the internet.
● Automatic ticket assignment: Tickets are automatically assigned to technicians, eliminating manual assignment and ensuring quicker service delivery.
● Efficient task reporting: Technicians can track progress, report time spent on tasks, and submit task completion reports, including relevant documentation.
● Route optimization: On-map route information helps technicians optimize travel time, improving efficiency and service times.
● Spare parts management: Technicians can access parts linked to their tickets, ensuring full traceability with details on pick-up/drop-off locations and easy receipt confirmation.

With easy access to job information, schedule details, real-time updates, and reporting features, your team will never deal with lost data or unhappy customers again.

Ratings and reviews

An improvement over the previous application, but they removed the filters by parts then by parts location feature which helped with managing parts. Application is still buggy, when you use your phone's power saving mode it breaks the app and resyncing work orders pretty much forces engineers to start over from scratch. They need to have a mobile version for dispatchers, not just engineers. Also need to be able to cancel/reschedule appointments from the app. It doesn't send emails to customers

I can't open links in the app anymore whether it's to send an email or open a FedEx tracking. I hate this app so much.

updates cause problems with app and synchronization issues. then you have to wait for another fix.