Fiona.L
Don't even try to place an order through the app. First time and last time for me to do it. Placed an order, tells me " failed to process transactions", nothing shows in order history; Redid the order again, same notification of failed transaction. Again nothing shows up in order history. Suddenly, 20 mins later, I had two same orders. Emailed customer service to cancel one, replied instantly by a virtual assistant told me impossible to cancle. Shipping cost won't be refund when return.
14 people found this review helpful
Kitana Vang
interface is pretty simple and it is organized well. However, the links to "track" orders never works and also, if they cancel your pick up order, they don't tell you why. Pretty inconvenient. This would mean that their store inventory and app don't sync correctly - or they're just too lazy to actually check if they have items in stock. At least at Walmart, they still get what they can get ready and/or replace the items (of your choice).
47 people found this review helpful
Randall C Johnson
They keep trying to improve on the app, and so now it's so huge, it sucks, keeps crashing, it's so slow, and their rewards expire too soon, and don't even allow time to use them before they expire if you don't make it to the store that often, they're good for only a week or less. The last couple that I got didn't delineate the period they're good for. Had 2, and used one, and then got to the store to see the app needs updating yet again, and my rewards are gone. Sheesh, Michael's rewards better!
89 people found this review helpful