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Although this app will not run on my phone (Android 8.1.0), it has performed flawlessly on my older tablet (Android 5.1.1), where I prefer to use it anyway. Therefore, I'm giving this app a final rating of 4 stars. (My original 1-star review from June 4 when I was exasperated: This app fails to load and run on my phone. I get an error message: "Playback failed. Check your network connection." There's nothing wrong with my connection. If I reinstall the app, it works only briefly.)
3 people found this review helpful
Sorry about this issue. Please try logging out of the application and logging back in. This should fix the issue. If not, please contact us at firstname.lastname@example.org. We would be glad to help with this.
Last week I began using this app to listen to a series of audiobooks that I received free codes for. As a user, the app isn't very good, esp compared to the Audible app. The issue I am running into occurs when I'm listening to the book on my phone (Samsung), which is how I do the majority of my listening. If I put the phone in my pocket, the app pauses when I move. It does this multiple times. It doesn't matter if the front of the phone is against my body or pointed away, nor if it's open to the app, or if I've pushed the button to display the home screen while the app runs in the background. I haven't kept track, but when I'm walking I hold the phone in my hand because it's so bad. There are times when I can't hold the phone, such as while doing chores around the house, cooking/doing dishes, or working in the yard. So I either can't use it, or I just have to accept that I will be having an annoyance-filled listen. Another issue is while my phone's home screen will display a pause/play button while running the background, it doesn't work, The app has paused the book but it still displays w/ the pause icon, as if it were still playing. I can tap it until the cows come home - it never changes. This feature works on my phone for Audible's app, but not for your app. Everyone I know uses a pass code on their phone, including me, which automatically activates after a very brief period of time, usually under five minutes. So, during 99% of the multiple pauses I'm experiencing, I have to punch in my pass code and open the app. The app will also pause - intermittently - when I get a text. All of these issues are barriers to end user ease of use. Please work on improving your app; you're going up against Amazon, so your app has to be just as good as theirs. I want alternative services like Authors Direct to succeed if only so authors aren't at the complete mercy of Amazon like they are now. As it stands, your app does not cut it. I bought the third book in the series via your app, but only because I bought it from the author, whom I presume will get a better royalty because of the direct sale. I WANT TO USE YOUR APP! But, it's got improve. I want options beyond Amazon, but your app is not giving me any incentive to switch from Audible. I'm more than happy to switch from Audible because monopolies suck, but you're got to supply a quality user interface. Customers shouldn't have to sacrifice quality for wanting to take their business to Amazon alternatives.
8 people found this review helpful
Thank you for your thorough note. We appreciate it, and rest assured are working to improve the stability of the app. Can you tell us the device you are using at email@example.com? We will try to evaluate the issue and get back to you. Additionally, we are preparing a new version soon that will provide stability improvements and bug fixes.
This is a wonderful app to listen audio books. It's very easy to navigate; redeeming the code for a book is quick and simple and any book instantly appears on home screen. It's easy to track through the table of contents of how much has been listened to. I do wish instead of a red line that that shows up on home screen to to show how far your into the book, I wish it was an actual percentage that tracks the progress.