FirstBank Mobile Banking

- August 31, 2016

Everyone

Finance

( 1,863)

FirstBank Mobile Banking- screenshot thumbnail

Description

“Welcome to your own personal FirstBank branch.”

Download our free app and bank securely from your mobile device 24/7. Now, every waiting room, living room and taxicab can be your private FirstBank. Just enroll in Online Banking and you’re ready to start!

MANAGE YOUR ACCOUNT:

• FirstGlance: Spin the cube! Quickly view balances and eBills due without logging in. Simply enroll and set up the accounts you would like to view (up to 3) by selecting “FirstGlance” within the main menu. After enrolled, spin the FirstBank cube before login to access FirstGlance.

• Mobile Deposit: Deposit your check through the app. Now you don’t have to give your friend that dirty look when they pay you back with a check. You just did your part to save the endangered check and your friendship!

• Person to Person Transfers: With Person to Person (P2P) Transfers, you can transfer funds easily and securely to almost anyone using only their email address or mobile phone number and name. FirstBank's P2P Transfer Service is fast, secure and convenient.

• Pay Now: Receive a notification on the Account Summary page when your FirstBank credit card, cash reserve, or loan is due. Rest your weary fingers and save time by clicking the Pay Now button to transfer the funds.

• Bill Pay: Receive your bills electronically and schedule your bill payments.

• Account Details: Check balances on your accounts and loans, transfer money between FirstBank accounts, and schedule a payment on an existing FirstBank loan.

• Communication Center: Bank mail allows you to communicate securely with the bank and receive messages and tasks related to your loan requests. Stay informed about your FirstBank account activity, we offer alerts about your balance, deposits and withdrawals, fraud detection, and more. Setup Alerts to get notified by text message, email, or push notification.

*FirstBank is a regional bank found in Colorado, California and Arizona. If you don’t see an orange cube on your bank statements, you’re probably a member of a different First Bank, and this app will not work for you.

Member FDIC, Equal Housing Lender.

Reviews

3.9

1,863 total

5 1,018

4 332

3 153

2 105

1 255

Ray Chavez

Lame Don't bother setting this up. Very long process to get it set up, you will need to call the help line, give them a verbal password that wasnt given to me, the next step would be to print a form out mail it and then I get to use the app YAY. NOT! This is so complicated I don't need this .

Stop trying to "fix" what wasn't broken Every gd time I try to take a pic to deposit a check, the app shuts down. Wtf!!! It used to be fine- stop f-ing with it!!

App shuts off when you take a pic Everytime I try to take a pic of a check to deposit the app shuts down. Used to work great now the update messed things up. Please fix it.

Autumn z

FIX DEPOSITING A CHECK Multiple complaints from various reviewers have complained about crashing when trying to deposit a check, myself included. It has been almost 20 days and still no fix.

Remmie

Super convenient and a great design. I love the pictures when you log in!

Alex Crosier

App used to work fine, but now shuts down automatically when I'm trying to upload a check. Tried uninstalling and reinstalling.... Doesn't help.

User reviews

Ray Chavez September 12, 2016

FirstBank Holding Company September 13, 2016

Thank you for your feedback Ray. We apologize for any frustration that you are having with the enrollment process for Online Banking. Please feel free to contact us at (800) 964-3444 for further assistance.

September 4, 2016

Stop trying to "fix" what wasn't broken Every gd time I try to take a pic to deposit a check, the app shuts down. Wtf!!! It used to be fine- stop f-ing with it!!

FirstBank Holding Company September 13, 2016

Thank you for your feedback. We apologize for any issues that you are experiencing with the latest update. Please give us a call at (800) 964-3444 so that we can troubleshoot with you.

September 21, 2016

App shuts off when you take a pic Everytime I try to take a pic of a check to deposit the app shuts down. Used to work great now the update messed things up. Please fix it.

Autumn z September 18, 2016

FIX DEPOSITING A CHECK Multiple complaints from various reviewers have complained about crashing when trying to deposit a check, myself included. It has been almost 20 days and still no fix.

Remmie September 25, 2016

Super convenient and a great design. I love the pictures when you log in!

FirstBank Holding Company September 8, 2016

Hi Remmie, thank you for your feedback. We apologize for any inconvenience that you have experienced and we would like to try some troubleshooting with you. Try turning off FirstGlance under “Settings” and turning it back on. If that does not work, please call us in Online Banking at (800) 964-3444, option 3 for additional help.

Alex Crosier September 12, 2016

App used to work fine, but now shuts down automatically when I'm trying to upload a check. Tried uninstalling and reinstalling.... Doesn't help.

FirstBank Holding Company September 13, 2016

Thank you for your feedback Alex. We apologize for any trouble that you are having with mobile deposit. There are a couple different reasons that it may not be working for you and we would like the opportunity to troubleshoot with you further. Please give us a call at (800) 964-3444 option 3 for assistance.

RB Smith September 2, 2016

Good I wish a mobile pin was available, to ease logging in (vs using a proper, complex password).

Leanne Griffey September 9, 2016

App"stops working" more often than it works.

FirstBank Holding Company September 12, 2016

Thank you for your feedback Leanne. We apologize for any difficulties you are experiencing with the app. We would love the opportunity to troubleshoot this with you. Please give us a call at (800) 964-3444 option 3 for assistance.

Luis Guilen September 20, 2016

Amazin I like how it keeps all my estatements all orginazied i do not have any problems with this app

Alonso Perez September 16, 2016

Deposit Every time i take a picture it re boots to the home screen

Kip Sharp September 2, 2016

Best This serves all my needs.

G. Perez September 3, 2016

Us bank rocks U guys in Evergreen are AWESOME....

VERY SATISFIED CUSTOMER! September 7, 2016

Great App Great App, easy to navigate.

Joe Peters September 12, 2016

Good service, great people.

Dave Cissell August 30, 2016

UPDATE: Now I'm getting phone calls at work from these assholes. The telephone banking system doesn't work, the internet banking doesn't work. The only way I can check my balance is to physically walk into the bank! I am going to find a new bank, this is ridiculous. DON'T EVER USE 1ST BANK!!!! I severely regret ever getting an account with this group of clowns.

FirstBank Holding Company August 30, 2016

We sincerely apologize for any inconvenience that you have experienced Dave. We would like the opportunity to troubleshoot the issues that you have been having. Please call us at (800) 964-3444 option 3 for assistance.

Raul Urroz August 25, 2016

Simple and secure. I have been very pleased banking with 1st Bank. Haven't had any serious issues but when I have, they've been a pleasure to deal with and resolved same day. I appreciate the option of texting customer support for those few times that I am unable to stay on the line. Only downside I have with First Bank is that I am no longer able to use Android Pay since having received my chip card. Hopefully this will be supported in the near future.

August 31, 2016

Recurring bills Due to the recent website changes, I haven't found a way to set up recurring bill payments. I was hoping the app would be more user friendly, but it appears to be an exact replica of the website. Bummer. I wish they'd revert to the old website. I'll be uninstalling.

FirstBank Holding Company August 31, 2016

Thank you for your feedback. You can set up recurring bill payments by selecting the date that you would like to send the payment and then changing the frequency of your payments to what you prefer. You can also set up recurring payments using the full site. If you would like assistance with this please call us at (800) 964-3444 option 3.

Carly DiMeno August 31, 2016

Super easy app 2 use. Very updated and accurate. This app helped me 2 see some1 was making charges on my account very quickly and I was able 2 call and have it stopped immediately. So glad I have this! Wow since 1 of the updates I've been able 2 do so much more with my alerts! Thank U, Love This App =)

Laine Hopkins July 31, 2016

The app malfunctions often, updates the amount a day later. Customer service when you phone them is just snotty rude girls who dont even try to help you beyond the scripted responses

FirstBank Holding Company August 1, 2016

Thank you for your feedback Lex. We apologize for any inconvenience caused by your experience with the app or any customer service reps. Please give us a call at (800) 964-3444 with any questions or comments.

Nick Bifulco August 16, 2016

Good, until recent updates. I use the Mobile app for transfers of cash quite often. Until just two days ago, everything seemed fine for it, but now I haven't been able to pull cash from my savings into my checking. Got any ideas?

FirstBank Holding Company August 18, 2016

Hi Nick! Thanks for your feedback! You may not be able to transfer from your savings because of an account specific reason. Most commonly this is because of a federally imposed limit of 6 electronic transfers out of a savings account per month. Please give us a call at (800)964-3444 so we can determine the reason you are unable to transfer funds.

Cheko Pacheko August 24, 2016

Needs improvement You aren't able to see the list of where you're spending your money. ...it just shows your current balance. No details on any of your spending

FirstBank Holding Company August 25, 2016

Thanks for taking the time to review our app! In order to see your transactions, you will need to select the account you would like to view from the “Accounts” page. This will open up your recent pending and posted transactions for that account. If you continue having this issue, give us a call at 1-800-964-3444, option 3, for further assistance.

Chris Alexander August 2, 2016

Gotten better and better until now Photo Check deposit feature is broke. Nobody can hold their phone steady enough to take a photo. I literally set my hand on the desk and it still wasn't steady enough.

FirstBank Holding Company August 3, 2016

Thank you for the update Chris. We apologize for any inconvenience that the mobile deposit feature has caused. Feel free to call us at (800) 964-3444 option 3 for assistance.

Taylor Weichbrodt August 7, 2016

I can never log in! Every time I try to log in on the app, it tells me my info is incorrect. Even if I log in on my computer and change my password so Im sure of what it is. I get locked out everytime.

FirstBank Holding Company August 11, 2016

I am sorry you are having such a hard time with our app, Taylor. I am sure we can help you to find a solution! Please give an Online Banking representative a call at (800) 964-3444, option 3, so we may troubleshoot with you in order to resolve this issue.

Lee Kennedy August 8, 2016

Long time customer Not user friendly and is not as easy to use as it was 5+ years ago!

Courtney App July 30, 2016

Great application for banking! Deposits and bill pays are very easy to set up. I LOVE this app!

Lorenzo McCleary August 27, 2016

👍 Works GR8 fixed bugs haven't had any problems since update very fast.🏪👍

August 4, 2016

Done! They decide how much money they'll give me and it takes several hours for the deposit to go through

FirstBank Holding Company August 5, 2016

Thank you for your feedback. We apologize for any inconvenience that you have experienced. Please feel free to call us at (800) 964-3444 for assistance.

Raquel Herrera August 20, 2016

Super nice people Walked right in and opening an account was so simple! No minimum amount!

FirstBank Holding Company August 22, 2016

Thanks for your feedback Raquel! We're glad we could help you open an account and make it simple. Please feel free to call us at (800) 964-3444 with any questions that you might have. Thank you for choosing to bank with FirstBank.

Sam Fifita August 8, 2016

Easy to use It's fast, it's quick, and can look up my accounts real easy using this app.

Michael Smith August 23, 2016

Crashes all the time Worthless

FirstBank Holding Company August 25, 2016

Thank you for your feedback Michael. We apologize for any troubles that you are having with the app. Please contact us at (800) 964-3444 so that we can troubleshoot any issues that you are having.

Aarian K August 31, 2016

They are a rip off.

FirstBank Holding Company September 1, 2016

Thank you for your feedback Aarian. We apologize for any inconvenience that you have experienced. Please give us a call at (800) 964 - 3444 for any further assistance.

Thomas Troy August 9, 2016

On line banking The best way to pay bills

Chad Stone August 10, 2016

Love it Very convenient

Thomas Blackman July 27, 2016

Works great I have no complaints. This app works great and allows me access to my accounts.

Reah Schwartzkopf July 28, 2016

Full-time RVers This app allows us to do our banking anywhere we travel. Love it!

Robert Mullins July 28, 2016

MBA Outstanding app and features

Denise Paugh June 6, 2016

Changing my review! I had the lg g3 phone this app workrd great. I go buy the g5 and mobile deposite wont work. I I'm updating my review I was contacted very quickly by first bank agent told me that with the new phones and new updates most apps are going to ask you for permission so make sure you physically go into your app and turn on the permission and the mobile deposit works fine thank you bank for contacting me

FirstBank Holding Company June 6, 2016

Thanks for the update Denise! We love hearing your feedback and are very happy that mobile deposit is working for you again. Feel free to give us a call at (800)964-3444 with any questions or additional feedback.

Martin Wickline June 1, 2016

Installed for check deposit I installed this app for mobile check deposit capabilities, but the camera capture didn't work. I tried to capture the check image and screen went black temporarily, but no camera and no image capture. It turns out that the initial permissions required for camera are not enabled when installing the app, and you must manually enable them for the check deposit to function properly. A note in the app to that effect would have been better.

FirstBank Holding Company June 1, 2016

Thanks for your feedback, Martin. If you enable camera permissions through the app settings menu of your phone you should be able to submit a mobile deposit. If you still have trouble making a mobile deposit please call us at (800)964-3444 option 3 and we can troubleshoot with you further.

Niki Wulf June 24, 2016

Its ok... Everything works fine for me except the person to person transfer! The app always crashes when I try to add a new contact. I kinda need this feature fixed because my card still has yet to come in the mail! I've been waiting for a month Now for it!

FirstBank Holding Company June 28, 2016

Thank you for your app feedback, Niki! It sounds like P2P is crashing because your contact list is not enabled in app permissions. Please check your app settings and ensure all permissions are turned on. Also, please call us at 800-964-3444 so we can track your card. We’re sorry you’re experiencing errors but appreciate you sending us feedback.

Jennifer G June 17, 2016

Works great, just change permissions I had no issues with the app until the recent update. I couldn't do mobile deposits. A previous comment from first bank said to change the permissions of the app as they got turned off. I went in and allowed the camera and now mobile banking works great. Thank you!