Version 5.0.5 added security to the point the sever crashed. No access to any services not even speaking to a person, no totals on ap, website or via call in system. No emails sent to users nothing other than 'Server error 503'. Whoever is in control needs to stop screwing with something that worked smoothly. The version 4.6 update wouldn't acknowledge me(user/pswd) and locked my account. Had a special character in pswd for years but obviously not part of the new version. Had to go to forgot pswd and change it to something w/o spec char.
Every since the update, it will not show my actual account balance and it won't let me transfer my funds to another account saying I have 0.00 balance when I just had a check deposited. I liked the old version better. I can never access my balance... or even log in lately!!
My new (ish) job issued me this card in order to pay me. I downloaded the app thinking it would be like my KFCU app, nope can't even seem to find my balance on here. Says my balance is --.-- if they would fix this app I would give a better rating.
You really should come up automatic bill pay and scheduled transfers so I don't have to put in the same info in every month. I want to set it one time to do my transactions and transfers monthly and not have to think about it. I'll give you 5 stars if you do! Does not automatically feed my piggy bank. Fix this.
Terrible customer service long wait time on hold they did not deposit the 10.00 into my account for the holiday piggy bank. Very dissatisfied customer!!! Remember to use CAPITAL letters when you change the name to HOLIDAY that's why I didn't get the money
Well, until today I thought it was great. I have my Piggy Bank set up to hold back money for my rent, but the app isn't working. So I call the number and all they can tell me is to try again in an hour. No, let me see if I can reverse it so you have access to all your money, just try again in an hour. I have bills to pay, if I can't access my full paycheck, I'm screwed.
Bug Fixes and Enhancements