
Suleman Isakji
The old app was working very well, This latest version is absolutely rubbish, I would rate it zero if it was possible, Can't use PayPal anymore, also when I tried using my debit card, it went through the whole process and then declined at the last step. I had to go to the cashier and he even told me that it got declined and I paid with the same card at the tills, so missed out on my Nectar points on loyalty scheme, it's happened 3 times, now I don't bother going to Esso anymore
1 person found this review helpful
Thanks for your review and we're sorry for the frustration caused. This isn’t the experience we want for you. Please reach out to our customer care team at customer.care@exxonmobil.com so we can look into the credit card decline issues and help restore full functionality for you.

Gary
i would put zero starts but doesn't allow it. twice I've used it, twice I've had issues. first time it kicked me out thru payment process. second time it went thru the whole process, even authorised payment with my banking app. it authorised me to fuel up then said I had to pay the cashier. contacted customer service and that was a total waste of time, they can't give you help with their own products. or just give you an answer that nothing to do with the question asked.
17 people found this review helpful
ExxonMobil
29 December 2025
We apologize for any difficulties you’ve experienced with the new app. Your feedback is important to us and helps improve the app experience.

Russell Harris
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New app now working but took a bit of time setting up with nectar card and payment method etc. Used for the first time yesterday and worked ok. A bit confusing when asked how much you want to spend (£25, £50, £100) not sure what that is about. Don't remember seeing a message asking if you want to redeem nectar points. And it won't let me use PayPal as payment method (which you used to be able to do) so I also had an additional credit card security check which all took longer. Old app better!
7 people found this review helpful
ExxonMobil
15 December 2025
Hi Russel, thank you for your feedback! We’ve removed PayPal to improve security and performance. You can now pay via Google Pay, Apple Pay, or your saved bank card. We appreciate your understanding and loyalty. For help setting up payment, please contact us at customer.care@exxonmobil.com