Good app & features, needs work Nice features and convenient access to my funds (or lack of!) and to make balance transfers. However there is considerable lag when navigating around the app - transitions and animations are slow, even scrolling through a list of transactions which would be forgiven on a low powered phone, not an LG G4. First time opening the app every time it says 'No network connection' despite having a full bar, relaunching the app moments later then works.
Does the trick but very laggy The recent improvements have added some good features to the app, however, the transitions from screen to screen lack some polish and it feels like the app is dragging its heels a bit. It gives me everything I need, but the developers could learn something from Lloyds Bank as their app is extremely slick. Looking forward to some speed soon! 😁
Limited to 9 character password in the app I've been OK with this - it does the job. But today all of a sudden I can only type 9 characters into the password field! So I cannot login. What's going on? I'll change the rating to 3 stars when this gets fixed.
So the pending payments option never works. And the app is just way too slow: I can't even login between stops during a tube ride. Whereas with the NatWest app, all it logins instantly using fingerprint reading. The app is ok but just not smooth enough - feels clunky and outdated. It needs to be redesigned from scratch. EDIT: grateful for the response. Looking forward to future updates & will call re pending payments.
EDIT: The speed of the app has improved since my initial review and is now easier to get along with. It would be handy if there was more integration for paying credit card bills using the current account on the same bank account. Having switched from Natwest, I find that this app seems capable of doing similar things, just much more slowly. Infact, it is SO slow. It's infuriating that on a Galaxy S6 this app feels like it's running from the power of a Nokia 3310. Please sort this out - the app doesn't need to be flashy and clever and highly innovative. It just needs to have smooth, working banking functions.
Simple error Frustrating that I can't log on with password using android phone because it won't let me press letter key more than once without jumping to next password character and can't use full keyboard as can't use landscape.... No, the abbreviated phone keyboard. Can't use qwerty unless in landscape mode- sony xperia m2.
• Cancel your standing orders and Direct Debits
• Amend your standing order payments amounts
Thanks for all the feedback, we're working hard on enhancements to the app and have much more to come.
Mobile Banking for accounts in the Channel Islands, Isle of Man or Gibraltar
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