Good app, quick and easy to understand and log in for basic accounts and savings. It does need a Fingerprint update though, in line with most other bank's apps. One other missing feature is that it DOES NOT show your mortgage unless it is an Offset mortgage, this is something that would be a great addition and is a bit of a pain to have missing, it means I can't see all of my accounts in one place at a glance.
Why aren't you listening to users feedback about fingerprint recognition integration within your application, users have been requesting for fingerprint recognition including myself for over a year now... Very dissatisfied with your efforts to further develope your mobile application/'s as this is where many users are going to be utilising your services primarily in the future if not already. NatWest will remain my preferred application for banking due to far superior UI, ease of use and funtionality for the time being.
Gives Internet connection issues at first load frequently - notice you have loads of reviews saying this with no fix available over the phone...please fix. Why does it block out some digits of my account number? I need this to be displayed. Why no fingerprint login?
Constantly telling me my password is incorrect and to logon to internet site to change it but I can generate a logon code for the internet site with the password it's telling me is incorrect when I try and login to the app! Try and reset the password on the app but then it always tells me the code I have put in is incorrect when I've typed it and/or copied and pasted from the text they sent me! I've had to call several times to resolve the issue, although having a good customer service team is nothing if I can't simply check my balance when I need to on the app.
My app updated last week and was unusable. Had to reinstall and phone FD to get new code to use. Now stopped working whatever this means.....will now have to phone again to ask what to do now. Very very inconvenient to say the least. ....rubbish
Scrolling lag still present. Fonts still too big. Confusing UI still confusing. 2017 and still no fingerprint support. And my personal favourite, the annoying logoff confirmation message box, still present, still annoying.
• Pay someone new - Set up a single or regular payment to family and friends on your phone. To do this, you must have a Digital Secure Key.
• Pay your bills - Set up a new payments in the app to pay those pesky bills. To do this, you must have a Digital Secure Key.
• Fix to prevent network connection error messages when you come back to the app.
Thanks for all the feedback, we're working hard on enhancements to the app and have much more to come.
SBFreedoM offers convenient, simple, secure, anytime and anywhere Mobile Banking