Are an online-only banking company... ... Have an awful app. Mostly functional but slow to load, super laggy scrolling, randomly sized elements, unintuitive interface. Not a good look. And recently, a random update asking for photo permissions with no explanation given.
Poor update Since the last update i am unable to log in unless I change my keyboard from 3x4 keypad to qwerty. It was fine before this update but now makes this app pretty useless to me. Dizzie Watson with same problem, please fix asap. Changed phones and now works better. Keep on improving.
Needlessly complex I hate this app so much. The set up process is overwrought and as for changing devices - what a headache. Crashes all the time, kicks you out all the time, randomly pops up on the screen and interrupts other apps. I appreciate firstdirect being security conscious but the 17,000 steps required to set this app up are just overkill. It's ridiculous. The app itself is slow and jumpy and does what it wants rather than what the user wants it to. PLEASE for the love of god design something different.
Clunky, awkward, not intuitive to use. The user interface is simply terrible. The lack of ease of use is a pretty high hurdle for me to use this for mobile banking purposes and I usually end up waiting until I can log in on through a desktop computer or call up customer services if I want to transfer money between accounts or to my partner. I previously banked with NatWest, who rolled out quite simply, the best banking app I've ever used. It was effortless to navigate, easy to transfer money between accounts, check balances etc. If I'd known that First Direct's mobile banking app was so terrible (seriously, the design even looks like my first website back in the day...) I genuinely would have thought twice about moving from NatWest.
Reluctant user Designed by risk not ux. Back to front having log in to online banking on a desktop to keep access. Do it the other way round.
First Direct have been saddled sadly with a HSBC application that's pretty out of date now. it does the basics such as viewing transaction statements, making payments to already set up payees and such. but no more. It takes quite some time to load the log in procedure is longer than with competitors. But my fundamental irritation is having to click through several screens just to see your available balance. Pending transactions cause so many people financial woes but FD make it hard to even account for them without digging through various sub menus. Poor show.
Bug fixes and preparation for future enhancements
Get full control, quickly and easily with Santander Mobile Banking for Android.