As previous reviewers have said...nothing new with this update. The most commonly requested enhancement is fingerprint login and First Direct seem to be focusing on anything but fingerprint login. I've now given up waiting and have transferred my banking to Natwest. They seem to recognise the needs of the consumer and have a great app with fingerprint login. It's a shame as I've been an FD customer for 20 years.
I am a new first direct customer and I am quite disappointed with the quality of this app. I just switched from Halifax which has a very intuitive login system and layout. I feel like the first direct team should take some pointers from competitors in order to improve the general user friendliness of their services. It's not deal breaking but it is disappointing nonetheless. I hope that first direct are working on a replacement. Otherwise i am so far very happy with the bank's service.
Once logged in, the app is okay but every other major bank uses fingerprint login. Not First Direct which is odd as it used to be the innovative bank. Not anymore. In summary - First Direct are a great bank - their app is not. Come on, sort the login. Also, who uses stupid, awkward pin code generators these days?? Catch up FD...
I don't think your developers ever use this. If they did, they'd have redesigned it eons ago. Example: When entering my 11-character digital secure key password, the text-box stops displaying after 9 characters have been entered, leaving the user to think that the characters beyond the 9th haven't been accepted. Also, it can be relied on to tell me that it can't connect when left unused for any significant period. Immediately exiting the app and reloading it proves that it *can* see the network. Poor all round...very poor.
Update, April 2017: nothing new here, apart from the new permission request for... Nothing! Scrolling lag still present. Fonts still too big. Confusing UI still confusing. Spinners don't spin. 2017 and still no fingerprint support. And my personal favourite, the annoying logoff confirmation message box, still present, still annoying.
Rubbish. You cannot use the app in landscape mode, vital for those with disabilities, and you cannot increase the size of the font, vital for those with vision problems. They even disabled pinch and zoom, the built in accessibility aid.
• Pay someone new - Set up a single or regular payment to family and friends on your phone. To do this, you must have a Digital Secure Key.
• Pay your bills - Set up a new payments in the app to pay those pesky bills. To do this, you must have a Digital Secure Key.
• Fix to prevent network connection error messages when you come back to the app.
• Minor bug fixes
Thanks for all the feedback, we're working hard on enhancements to the app and have much more to come.
Standard Bank’s beautiful new way to manage your personal and business accounts.