Necessary evil Needs a fair bit of work. This feels so cut-and-pasted from the iPhone version. To make this a more native experience, the devs should first embrace Material Design to help the UI refresh faster - it currently feels very woolly. Nexus Imprint support would be a great addition as would the ability to register for Digital Secure Key via the app.
Good app but strange secure key bug when abroad Really like the app, being able to see all my accounts, move money easily and make payments. I recently went to Lanzarote and when logging in it repeatedly said my digital secure key was incorrect. I reset it and set the same password and it worked fine. I got back to the UK and same thing happened again, I reset it (using the same password again) and it now works fine. Also identical situation in the HSBC banking app (both owned by Hsbc). Other than that would like to see fingerprint login.
Too secure to use I bank with lots of banks and have downloaded other banking apps and got going in seconds. The first direct app is so difficult to use with its myriad of secure keys digital keys passwords and goodness knows what else one needs to remember to do anything. If other banks have much simpler processes why can this bank
Better but a long way to go Still bad, but not as bad as it was. When they allow you to set up transactions without being on their terrible website, maybe I'll give it more stars. In addition, as some have pointed out, the text is far too large and allows people to see your balance from a way off. Not good. For an online only bank I would expect better. Update: Again, I have literally no idea what this last update did, given the lack of feedback.
Not the best Not great compared to other apps but does the job. The connectivity warning some people are getting is due to them not logging out before leaving the app. This shouldn't be an issue but is! Something to do with the app timing out when not being used I guess.
Fingerprint recognition First direct, as much as I appreciate you being one of the very good bank to deal with, i must say you are lacking behind. You need to have the fingerprint recognition for android. I feel downgraded from iPhone 6 to s7 edge. Please advance with it as it has been ages now...
• If you are an existing customer you can now register using the app for mobile and internet banking
Thanks for all the feedback, we're working hard on enhancements to the app and have much more to come.
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