Poor update Since the last update i am unable to log in unless I change my keyboard from 3x4 keypad to qwerty. It was fine before this update but now makes this app pretty useless to me. Dizzie Watson with same problem, please fix asap. Changed phones and now works better. Keep on improving.
Needlessly complex I hate this app so much. The set up process is overwrought and as for changing devices - what a headache. Crashes all the time, kicks you out all the time, randomly pops up on the screen and interrupts other apps. I appreciate firstdirect being security conscious but the 17,000 steps required to set this app up are just overkill. It's ridiculous. The app itself is slow and jumpy and does what it wants rather than what the user wants it to. PLEASE for the love of god design something different.
Are an online-only banking company... ... Have an awful app. Mostly functional but slow to load, super laggy scrolling, randomly sized elements, unintuitive interface. Not a good look. And recently, a random update asking for photo permissions with no explanation given.
Reluctant user Designed by risk not ux. Back to front having log in to online banking on a desktop to keep access. Do it the other way round.
First Direct have been saddled sadly with a HSBC application that's pretty out of date now. it does the basics such as viewing transaction statements, making payments to already set up payees and such. but no more. It takes quite some time to load the log in procedure is longer than with competitors. But my fundamental irritation is having to click through several screens just to see your available balance. Pending transactions cause so many people financial woes but FD make it hard to even account for them without digging through various sub menus. Poor show.
I don't know why so many people have had trouble moving to a new device. It was a simple call to FD, the call handler de-registered my old device and gave me a new pin-code to register the new device. Armed with this info it was a simple process to configure the device and get connected to First Direct. For all that though, I do find the app unnecessarily slow to use with too many clicks required. Furthermore the integration with the Internet Browser on PC has slowed up the simplest of transactions, making things like bank transfers unnecessarily cumbersome. Also if you mistype the password when generating a log in code for the internet version, the app does not tell you, you merely fail to log in - this is very annoying.
Bug fixes and preparation for future enhancements
Manage your business finances on the move with the NatWest Business Banking app
Mobile Banking for accounts in the Channel Islands, Isle of Man or Gibraltar
Use Barclays Mobile Banking to manage account and investments with your smartphone