Necessary evil Needs a fair bit of work. This feels so cut-and-pasted from the iPhone version. To make this a more native experience, the devs should first embrace Material Design to help the UI refresh faster - it currently feels very woolly. Nexus Imprint support would be a great addition as would the ability to register for Digital Secure Key via the app.
Better but a long way to go Still bad, but not as bad as it was. When they allow you to set up transactions without being on their terrible website, maybe I'll give it more stars. In addition, as some have pointed out, the text is far too large and allows people to see your balance from a way off. Not good. For an online only bank I would expect better. Update: Again, I have literally no idea what this last update did, given the lack of feedback.
Apart from the problems I have had with my phone, factory rest and then having to send it away for a fix tthis app has been really good for me. Every time I sent it away I had to reauthenticate and that was my pain. It, the app, is quick, it is easy to use and as I always have my phone with me, apart from the bit above, it is so much better than the alternative pin device. As a big self service fan and a big fan of First Direct, if it is possible to be a fan of any evil bank, this app just adds to the good service, and the ways I can access my bank, that I always get for First Direct.
Not the best Not great compared to other apps but does the job. The connectivity warning some people are getting is due to them not logging out before leaving the app. This shouldn't be an issue but is! Something to do with the app timing out when not being used I guess.
Shockingly poor app Wont update, just says no connection which is not true. Tried a different device but you need a code from an app that now wont work! Tried logging on with password but locked out even though I know I have correct credentials from my password vault. I have the HSBC app which is miles better than this. How can that be from the same company? Am switching to a different bank now because this is just so poor and you can't even use a website to look at the account properly.
Edit: The App isn't any faster or better. To add insult, it offers options that it does not deliver - 'click the left menu to view your Annual Summary' - you can't. For a company that used to pride itself on customer service, that has reduced the quality (if measured in terms of time spent on hold) it's poor. Very slow to respond to any input, up to and including having to tap the screen to get it to display what you just requested. For a bank with Access to huge IT resources, this isn't easy to forgive.
• If you are an existing customer you can now register using the app for mobile and internet banking
Thanks for all the feedback, we're working hard on enhancements to the app and have much more to come.