Bought a monthly ticket for travel in 3-5 zones, been using it for the past 2 weeks, got on the bus this morning and the ticket had disappeared!! None of my details seemed to have been there either. Eventually had to delete the app and download it again then log back in and the ticket and all my details were there again, obviously by this point I'd had to pay to use the bus, i needed to get to work!
*Edit* i have had the same issue again. Upon reinstall i can now see that prices have been changed. All this app needs to be is reliable... Went to buy a ticket this morning only to see the Buy button missing. A full restart of the app did not work so i spent a while uninstalling/reinstalling, adding location and payment information again in order to buy a ticket as normal. It eould also be beneficial to have a quick buy option to reduce steps for repurchase and skip straight to activation as a user option. Overall it has improved over the last few months and does the job but there are many areas where this app could improve.
I personally like this app. It's worked fine for me. Yes, it can sometimes get a bit slow etc but thats just apps in general. I load up the ticket on the way yo the bus stop so you're not standing there holding a bus up because it 'takes too long to load'. Good job First Bus 👍, unfortunately you can't please everyone 🙄
Used to work fine if a little slow, but having upgraded my phone to Android 7.1.1 it now won't open saying I don't have an Internet connection when I do, and a strong one at that. Re-install of App, Re-start of phone has no effect. Data is not restricted to app, and all other apps access data with no problems. The app is now effectively holding all my pre-purchased tickets hostage. Sort it out.
Good, could be better. Good: cashless tickets, accepted on the bus without hitch, buy tickets to activate later. Could be better: laggy interface is like a choose your own adventure game with added time travel. Back button doesn't always work, form resubmission after validation failure doesn't work forcing you to hit back button and go back in.
Bought day tickets for me and my kids (3 different devices) and the app worked fine for us all. I did have problems passing child tickets on having purchased them on my account, however a call to customer service and it was sorted. What would be great is if you could buy single / return tickets, or even just find out the what the price would be for these journeys.
Bug fixes and optimisations
MVV-App is the helpful assistant for using public transport in Munich.
Travelling successfully in Berlin and Brandenburg with the VBB “Bus & Train” app
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