Bought a monthly ticket for travel in 3-5 zones, been using it for the past 2 weeks, got on the bus this morning and the ticket had disappeared!! None of my details seemed to have been there either. Eventually had to delete the app and download it again then log back in and the ticket and all my details were there again, obviously by this point I'd had to pay to use the bus, i needed to get to work!
Bought day tickets for me and my kids (3 different devices) and the app worked fine for us all. I did have problems passing child tickets on having purchased them on my account, however a call to customer service and it was sorted. What would be great is if you could buy single / return tickets, or even just find out the what the price would be for these journeys.
My tickets were dissappear once before, and now the app is not working at all from ytd, keep showing "first bus has stopped", there are 4 long trip and 4 short trip inside, please give my money back, I will not use it again. Please make sure your app is usable before "enforce" people to use it if want to pay less.
So far since my experience has been with single tickets maybe thats why Ive not had issues in comparison to others. There are issues with slow loading or unresponsive buttons sometimes. I also don't like that if I want to use 2 tickets (one for another customer) I have to wait for one to expire first.
This app saves me few quids, however sometime take ages to open the app. This is the real pain in the a** when you get into a bus but can't show the ticket to driver. I managed to find a way but this is not gonna help in the long run. I keep trying to open the app at least 10 hours before riding the bus. Most times it works. Immediate attention needed to resolve this problem.
Good, could be better. Good: cashless tickets, accepted on the bus without hitch, buy tickets to activate later. Could be better: laggy interface is like a choose your own adventure game with added time travel. Back button doesn't always work, form resubmission after validation failure doesn't work forcing you to hit back button and go back in.
Bug fixes and optimisations
MVV-App is the helpful assistant for using public transport in Munich.
Travelling successfully in Berlin and Brandenburg with the VBB “Bus & Train” app
The official EYMS app to plan your journey, buy your ticket and track your bus.