Terrible, customer service is none existent, raised 9 tickets and have called over 6 times now, total sham! At this rate my orb will have to go in the bin as won't pair at all! Can't believe no way to escalate the issue with the company orb useless if can't sync, I've even been told there is no complaints department!
Very appalling. It doesn't track steps properly. Also if I forget to upload it won't upload anything for yesterday etc. Sometimes my steps decrease if I upload more than once in a day. Overall the old app was a lot better.
Much as other reviewers I'm appalled at the approach and attitude of fitbug and their ineptitude in releasing this App. My Orb currently working with App although sometimes requires a reboot. Wife's Air rendered useless and as she has no smartphone and needs a display she's switched to a fitbit. No doubt I'll soon do the same. TBH I think fitbug's days are numbered. Substandard offering in an increasingly competitive market space. I've made my views clear to both fitbug and Vitality. I'm sure the latter are exasperated by the issues caused. Fortunately I'd photographed my steps on old and new app and sent these to Vitality.
Worked the first day, now won't sync steps. Why release an app that obviously hasn't been fully tested?! Still doesn't work after update! Fitbug orb is going to end up in the bin as not able to contact customer service as I'm not a business.
Crash the moment trying to keying the user name
Fitbug have dumped their customers with this App without giving any prior notice. The App does not support many Fitbug products and does not provide access to past data. Appalling service. I will look elsewhere - Fitbug deserve to fail.
We've made minor bug fixes.
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