Updated, it's now impossible to purchase movie tickets off this app. Last 4 movies won't even let me log in, go on a computer, it's done in 5 minutes. Super displeased with the unannounced, unneeded redesign to the app, it makes almost no sense and isn't user friendly, at all. There was nothing wrong with how the app worked before.
I am using the Galaxy S7 Edge and this app has never worked 100%. With the latest update (June 13) it is now telling me it cannot refresh the data or I am offline but I am infact connected to wifi and all other apps are working fine. I've also had issues where while trying to tickets and such the app would just crash. Happened multiple times.
Getting better Cineplex. No more next button to get all the movies at a theatre BUT now the advert covers the "Buy Tickets" button on the last movie at my favourite cinemas. If I close the advert, the screen scrolls back to the top movie and I have to scroll back to the bottom.
Waste of time do not install. Specifically tried to use the app to find "Event " info such as "Stage" , " In the Gallery" , etc. Did not try other functionalities. Getting to "Events"was not intuitive as I had to click on "eSports" then that sub menu. Further screens were confusing and could not get specific event and location info. This app should provide a direct link to "events" and provide specific, accurate venue and event data. Website is easier to use but not perfect. App is of no use to me and will remove it until improved. My impression is that Cineplex is not interested in servicing Event patrons.
This app is so slow...By the time you try to buy a ticket for a movie that movie would've been out already on DVD and the sequel is already in production!! Cineplex, please find whomever you hired to create this monstrosity of an app and do to him what Bruce Willis did to Z in Pulp fiction in that basement!! If he/she does not get the reference then they obviously shouldn't have worked on creating this app!!
I used to really enjoy this app. Purchasing tickets ahead of time used to be a convenient process. But with the latest updates my movie tickets disappear from the app before I can redeem them at the theatre. It's stupid to list my ticket for days in advance and then have it disappear before I get to the theatre to redeem it the day of the show! I'm left sorting through my email looking for the damn code instead of being able to use the app. So stupid and frustrating.