
Michael Swanson
Logging in via email is impossible as it resets itself when I try to check my email for the security number. It's been six months or more without a fix. You have my phone number, just default to texting me and put less than a dozen words before the number in the message itself if you're not going to deal with that reset error.
73 people found this review helpful
Rogers Communications Inc.
October 9, 2025
Hi Michael! Thanks for your feedback. We're sorry the app isn’t working as expected. Please email mobileappfeedback@rci.rogers.com with a brief description, screenshot (if possible), and the phone number linked to your account. That’ll help our technical team investigate quicker.

Levi
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completely useless app wow. every time I try to sign in it takes me to a blank page with a picture of a random lady with the words "rogers" at the top. I've reinstalled the app 100x, it keeps doing the same thing. hopefully their cell coverage is better than their app because WOW Edit: it's working sometimes now, thanks for the Dev reply. I'll likely just use a browser version to pay bills and whatnot.
40 people found this review helpful
Rogers Communications Inc.
April 4, 2025
Hi Levi, it seems to work okay when we test it out at our end. I'm sorry this is happening for you. :( Have you tried to check for any software updates on your device? Is the same issue happening across multiple devices or when you try logging into your account via a web browser? Thanks. ^yc

Felise Coutu
Useless. It won't allow me to get past login information. Once my username and password have been entered, it just sits on an empty screen and does nothing. I've un/reinstalled it, cleared data & cache, restarted the phone, tried using the website instead... nothing is working! Then, when you attempt to contact them via phone call, they hang up on you after waiting on hold for over 2 hours. Even their online chat isn't working. They have the worst CS. I wish I had never switched to Rogers.
4 people found this review helpful
Rogers Communications Inc.
January 12, 2026
Hi Felise! Thanks for your feedback. We're sorry the app isn’t working as expected. Please email mobileappfeedback@rci.rogers.com with a brief description, screenshot (if possible), and the phone number linked to your account. That’ll help our technical team investigate quicker.