
Lisa B
I have not been getting points credited to my account when making purchases at Goodwill even though I make sure the cashier's say my name after inputting my phone #. I have reached out to Customer Service at least 3 times about this and have had no response, automated messages saying someone will get back to me and it doesn't happen. My account also shows my last Goodwill visit was late August when I have gone multiple times to different locations all using the 5 Stars program.
11 people found this review helpful

A Google user
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The app is very convenient to use (enter phone number at device at merchant terminals and get points). However cant say the same about the content of the app itself. Since the last month they have started offering promotions without explaining the qualification criteria. For example, today morning I got a notification that tells me I have a "Perk Up Your Morning" and a "Healthy Lunch Day" promotion that expires today. The app does not tell me what I need to do, and when, to qualify. Furthermore, there is no way to see your points balance history or even a notification of how many points you earned after making a transaction (have been getting a blank notification that just opens the app when clicked).
49 people found this review helpful

A Google user
This used to be such a good app. Idea/concept was there. Various businesses participate and you earn points and coupons for being a loyal customer. However, ever since the new update...points won't load, you can only view coupons of places on the map in the area. Notifications don't work. When you open a deal it disappears and takes you back to the map. App is only good at checkout but you're unable to view prior and only know at the time of checkout If maybe you have points or a coupon deal.
447 people found this review helpful