
Jason Sawyer
I just spent 1500 bucks on this system, I download the app. the app has a warning that it wont work on a Samsung s21+ ultra. I tried anyways worked the first time. the second time the app immediately closed and when I tried again it said their is a bug. and try again after lorex fixes the issue. this is the app they send in the box for the exact device bought. lorex is basically zosi minus the savings. both are cheap products. lorex is 3x times the cost of zosi with the same exact problems
3 people found this review helpful
LOREX TECHNOLOGY INC.
June 30, 2025
We apologize for the inconvenience you experienced with the app on your Samsung device. Our team is constantly working to improve the app and resolve any issues that may arise. We value your feedback and will take it into consideration for future updates. Thank you for choosing Lorex for your home security needs.

Sandie Marie
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My 5 stars removed. As soon as I wrote a review about how I didn't understand why other people were having issues with this app (cuz it has worked perfect for me for 5 years)I went to open my app to look up a theft that happened a couple hours prior. it begins to open and immediately closed with a pop-up that says *the app has a bug! Uninstall and reinstall the app again!* my daughter changed password cuz she was mad at me. Been using phone to control dvr. I'll have to reset regardless. mad
6 people found this review helpful
LOREX TECHNOLOGY INC.
June 25, 2025
For security and privacy purposes, the app is protected by password. If password has been changed, you need to enter new password to use the app. Please enter the new password or complete password reset. If you have any questions, do not hesitate to contact tech support for assistance.
Thank you,
Lorex Customer Experience Team

Sterling DeLautre
Have 16 - 16 channel units that have been working good for the past 6 years with just a few cameras go out. My issue isn't with the product, it's the Cloud app. Not only has it changed a couple times since I bought them, it still crashes. Need to purchase more units but would have to be on a different app. Would be nice to have an app that's backwards compatible and not all these different apps for different units.
6 people found this review helpful