One call button notifies a store when you want an associate to come help you.
Floorwatch is designed to help shoppers grab the attention of a store associate; so they come to your side and help.
Why can't finding help in a store be as simple as pressing a button? On your next store visit, don't search for help. Call for it, using the Floorwatch app.
Call for help now available in over 57,000 store locations across the United States!
How often do you SEEK HELP in a busy store? Why is it so hard to get attention at the store WHEN YOU NEED IT MOST — at home & garden centers; department stores; sporting goods stores; electronics stores; pet supply stores; crafts stores; auto parts stores; clothing & shoe stores, etc.?
Now there's an answer:
FLARE FOR HELP
Floorwatch places a geofence around select retail locations. Our patent-pending technology allows customers to request help from active team members while visiting these stores. If a team member logged in at the store, a Flare for Help button will be offered to visitors who enter the store's geofence.
Flares are unique chat windows that notify the store's team members of a help request. The app then allows a team member to acknowledge your request with one click; prompting them to come to your side before the session expires.
CALL FOR HELP
If there are no active team members logged in at the store during normal store hours, a Call for Help button will be offered to customers when they enter the store's geofence. The Call for Help button will dial the store's phone number, and connect visitors with a team member at the store who can summon help.
DID YOU GET THE HELP YOU NEEDED?
And at the end of each Flare for Help session or Call for Help session, the customer can rate their experience during that visit, and provide valuable feedback. This information is captured in that merchant's reports, and made available to the merchant when they subscribe.
Participating merchants who subscribe to our services can manage their own retail locations; location hours; team members; and reports. Works great for hotels and restaurants too! For more information on our services and how to subscribe, visit our web site at http://floorwatch.com/retailer
FOR TEAM MEMBERS
Team members can be invited by the merchant administrator to create a unique account using the team member's employer-issued email address. This account is assigned to one or more locations by the merchant administrator; allowing the team member to log in and receive a Flare for Help requests while present at these locations during normal business hours. Team members can only be invited to register by each subscribing merchant.
OTHER FEATURES include:
* List of locations, sorted by proximity to your mobile device
* Filtered search of locations, sorted by proximity
* Display distance and geofence range
* Location details, such as store address and hours
* Open map (for driving directions)
* Open web site (in browser)
* Share location details (via text message)
* Suggest edits (to recommend changes)
More store locations and app enhancements to come each week. Stay tuned.
Floorwatch™ End User License Agreement (EULA)
Floorwatch Terms of Service