3.3
70 reviews
5K+
Downloads
Content rating
Everyone
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About this app

IndyGo is excited to release the MyKey app! With the MyKey fare system, riders have a more convenient way to pay for IndyGo bus service, including all local bus routes and the Red Line.


Using the MyKey app:
• Create a MyKey account.
• Pay your IndyGo bus fare by scanning your mobile app QR code on a MyKey fare validator.
• Add value to your MyKey card or MyKey app using a credit or debit card.
• Check the balance of your MyKey card or MyKey app.
• Transfer funds between your MyKey app and MyKey card(s).
• Manage and update your MyKey account.
• Set up auto-reload on your mobile app or fare card so that you never run low on funds.
• Link your account to a family member or friend’s account so they can manage your fare media balance.
• Plan a trip using IndyGo’s online trip planner.
• Send messages to IndyGo Customer Service.
• View your transaction history.

When ready to ride, validate your fare by scanning the mobile QR code on a local bus or at a Red Line station platform.

In addition to the MyKey app, MyKey fare cards are also available to pay for your fare. Reloadable MyKey cards can be purchased at the Downtown Transit Center or any Red Line station platform using a ticket vending machine. Your MyKey card and card balance can be managed and reloaded using the MyKey app. To pay with your MyKey card, simply tap your card on the fare validator target on a local bus or at a Red Line station platform. Every ride needs to be validated using validators on local buses or rapid transit stations.
When you create an account using the MyKey app, you will automatically have daily and weekly fare capping applied to your MyKey app and any MyKey cards associated with your account. With daily fare capping you will never pay more than $4 per day ($2 for reduced fare customers) and with weekly fare capping you will never pay more than $15.75 per week ($7.65 for reduced fare customers).

The new MyKey fare system will operate alongside the existing cash fareboxes, which will still be used for cash fare collection and vending of one-day passes.
Updated on
Sep 27, 2020

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info
Data is encrypted in transit
You can request that data be deleted
3.3
70 reviews
Domo X (LegosaurusRex)
June 2, 2022
Bring spare change for a fare. The app barcode rarely scans. The app will sign you out randomly. I was signed out as I boarded the bus and it takes 30 seconds to sign back in...which is longer than bus drivers are willing or allowed to wait. I had to step off, sign on again and waited for the next bus. My solution. Bring spare change and always monitor your mykey app the last 5 minutes before boarding to make sure you're not signed out.
4 people found this review helpful
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Brian Hart
March 4, 2021
The app itself seems to work fine. But it's hit or miss if the reader on the bus works. Twice I've had it say invalid QR code even though I have been using for several weeks. Some days it will scan fine. Other days it doesn't want to scan. Or the reader will say temporarily out of service. I always carry a little cash just incase but so far the few drivers I have been with just ask to see that I have enough money available on the app and wave me back.
7 people found this review helpful
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Karen King (Sage)
December 3, 2021
Good app for adding bus fare, convenient, no ads. However, the scanner doesn't always work. If you scroll through the reviews many people have this issue. Best to order a card and just link it to your Mykey account and use the app to add money on it.
6 people found this review helpful
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What's new

MyKey 1.0.1 (9) contains improvements and bug fixes including:
- Issue with the reset password
- Issue with the navigation out of the “Ride now” screen.