No customer care. Credit card saved without permission There is no number to report grievance. Only option is Facebook where it takes for ever for you to come back. Also, How can you save credit card without even informing ?? App has no option to remove credit card. Only option is to uninstall it
Not really a good app to order food ! what kind of an app does not have a order cancel feature..nor a customer care ? Got to know more than half and hour after ordering that the item I ordered was not available..and even after cancelling the order ..I get a call from the restaurant..that my order is ready..which I refused offcourse..now I am not even sure if I will get my money back..which I had paid online !
Great Application, Bad Service The app allows me to easily select my restaurant & dishes and place the order. Good cashback offers also. But on many occasions, I have been denied my food after placing the order because of some disputes between TinyOwl and the restaurant, for which the customers are not responsible. Or I will get the food after 2-3 hours, because you take that much time to solve your issues. But keep in mind, it's not good for you to keep me and others hungry for so long. 5 stars for the app and 1 for your service.
Bullshit App. Doesn't even allow me to use a different card for payment During my first order, app saved my card details (didn't even ask for permission). I said Ok. Later on when I tried to order again, now at payment page I can see my saved card, but nowhere I can see options to use other card. I checked profile, there is simply no option to delete the saved card.
0 star rating, took more than 2:30 hour deliver I placed order, app shows 30min then they call said it will take 1hour, after that on app keep on updating, it will take more 20min, & after 2 hour call & said 20min, but never came as they said, also on call i told to cancel but they said no provision. After this only sorry for delay, Worst customer care service & worst app. Never gone try again.
Pathetic service 80-90% of the orders are delayed more than an hour.. Some by more than 2 hrs.. Every time we complain an apology is made the next day that this won't be repeated.. But its worsening with every order.. They fail to understand like politics freebies won't get you a vote... It's only when you win trust through fulfilling commitments you can survive... Simply aggravating hungry customers...
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