ForeSee Mobile

The ForeSee Mobile® app gives busy executives, analysts and managers quick and easy access to their CX intelligence, enabling them to drive results on critical issues across the customer journey on the go.

Use the ForeSee Mobile app to answer these important CX questions:
• What are your top CX priorities across the business and what action should you take?
• What issues have come up within the past day, week, month or three months?
• How are the stores in your district performing and who are the top and bottom performers?
• What are your customers saying about you in real time?

Key features:
• Data & insights from ForeSee model-based, custom, and NPS surveys
• Ability to drill into issues, with CX scores, trend charts, impacts to customers behaviors, and recommended priorities
• Leaderboard with filtering for organizations with hierarchy
• View real-time customer responses and drill into the details of each question
• Case Management functionality, allowing you to quickly find, manage, and resolve cases and close the loop with your customers

To use the ForeSee Mobile app, you must be an existing ForeSee user with a ForeSee CX Suite log-in. Please contact your ForeSee account manager for access.

For more information about ForeSee and ForeSee CX Suite, visit www.foresee.com or www.foresee.com/cxsuite.
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What's New

Now introducing Case Management to the app, which includes:
• Mobile Alerts: Be notified as soon as a new case is opened or when a case status changes
• Case List: Quickly find cases that need your attention
• Case Details: Investigate cases, view priorities, re-assign, escalate, edit key details, and resolve cases
• Case Comments: Collaborate with customers to resolve issues
• View Case History: View case collaboration history between case agent and customer and view internal notes
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Additional Information

Updated
October 21, 2019
Size
48M
Installs
1,000+
Current Version
1.6.0
Requires Android
5.0 and up
Content Rating
Everyone
Permissions
Offered By
ForeSee Mobile
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