Smooth Elevate updates made the app so much smoother
Great shopping experience Despite a few bug, the app is user friendly and ease online shopping.
Great app and even better customer service!
Great experience As convivial as going in-store.
Great Good collection, easy to use
Great App, great clothes, great service
Working now Can login now and working better than before. Still has a few kinks though, like I wonder why it needs permissions to access contacts and phone.
Frank & Oak November 15, 2016Hi Kajen! Thanks for reporting the issue. We've fixed the problem in the latest version.
Frank & Oak November 15, 2016Hi Tushar! Thanks for reporting the issue. We've fixed the problem in the latest version.
Steady decline in product quality Initially when I started shopping here the quality was decent, as of the past 6-8 months, however, the quality jas declined. Belt loops coming off after a few weeks, buttons coming off shirts on first wash, etc. I may try them again but I am currently a little jaded.
Great product, but the app.....whoa! I have been shopping from Frank & Oak for years and for the most part have been quite satisfied with the sizing and quality. Glad to see that us tall guys are starting to get some longer and taller sizes in, but there is still work to be done,especially in the suiting department. Now, as for the app itself...disastrous. Pages and photos don't load and constantly crash...major overhaul required here!!
Nothing works! Google login doesn't work, viewing your returns says "couldn't fetch returns". Seems like the app was thrown together.
Frank & Oak November 15, 2016Hi Conor! Thanks for reporting the issue. We've fixed the problem in the latest version.
It's cleanly made, but often doesn't work I have been getting "invalid key session" errors when trying to add items to cart for months and am otherwise unable to access my cart. I would have preferred to submit this concern to support staff, but no link seems to be available. Also, all clothes are incredibly slim fit (regardless of the fit's "name") so beware if you have any muscle or wider measurements at all, as the garment will probably be far too snug
Great Product, Getting Great App Easy, quick, few places just a tad awkward but still. In cart I had trouble roving one item. The subtract sign should reduce qty from 1 to 0, but instead it's the trash icon that removes. Why have 2 buttons? Confusing. Otherwise, great. LOVE your products beyond measure!
100% Approved Except... I really enjoy shopping with this app, it makes everything a lot easier for me and my parents without having to go to the mall to buy clothes. There are some bugs/flaws with the app that I have to point out. The only big flaw is when your in the checkout area, you don't have the option to look deeply into an item in your cart, you only have the option to delete or add more/less of the item. You can only see the description of the item only if you search the item from the beginning. Fix for 5 stars!
- We've fixed an issue that some users were having with Google Login
November 22, 2016
100,000 - 500,000
4.1 and up
Users Interact, Shares Info
Frank & Oak