
Drew Huscher
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Updated review: the login issues I'd been having are mostly gone. Biometric login is more consistent but now I login only to find my bank account is no longer linked to my account! Why??? I never removed it. And now I have to go through some nonsense login portal instead of just adding my account and routing numbers? This app keeps tripping over itself every chance it gets. Also still no dark mode. Gross.
2 people found this review helpful
Franklin Templeton Companies, LLC
April 23, 2026
Hello, thanks for sharing your recent service experience. We sincerely apologize for the difficulties you encountered with your linked bank account(s) on our app. If you require assistance, please call us at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time. We appreciate that you’ve taken the time to share your experience.

Don Chivazo
Android app doesn't allow me to buy more shares, the drop menu doesn't show my link account. Also, opening accounts are extremely difficult, end up rolling another IRA to fidelity since their app allows me to open an account in 5 minutes. get your act together or I may just transfer my assets somewhere else where technology actually works!
1 person found this review helpful
Franklin Templeton Companies, LLC
April 8, 2026
Hello Don Chivazo, we’re sorry to hear that our mobile app doesn’t meet your service needs. We’ve shared your experience with our website support team for consideration. If you need assistance with our app or website, please call us at (877) 236-7932, Monday through Friday, 5:30 a.m. to 5:00 p.m. Pacific Time.

Wayne Orwig
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Total fail. I have given up trying. I now get locked out of my account if I even try. LOSERS! Some of my past reviews follow. (fails to log in properly. sends a one-time password that seldom works, and I get locked out. I would hope for something more professional. EDIT: I still have to enter that OTP multiple times a day and skip the intro screens. I have entered my ONE-time password over 50 times this month. )
15 people found this review helpful
Franklin Templeton Companies, LLC
October 8, 2025
Hi Wayne,
We apologize for the inconveniences caused by the OTP and for the Intro screens. The feature to skip the intro screens will be on on the next update. In addition, we will look into see why OTPs are having issues during login. The fix for this should be on the next app update as well.
Thank you for your patience.