
Shawn Evans
This used to be a 4 or 5, but when you changed your commercials to only getting 15 minutes of access it dropped due to that. I get you're trying to make more money, but you should have made the commercials a shorter length. When multiple commercials are 45-60 long it seems overkill for 15 min. Now say you offer a 30 second or less commercial for 15 minutes and then 45-60 for 30 minutes then that seems justified. I would guess you're getting paid more for the longer commercials.
1 person found this review helpful
Betternet, LLC
February 3, 2026
Hi Shawn! We appreciate you sharing such detailed feedback, and we understand how the ad length can feel unbalanced for the access time. Your suggestion is thoughtful and helpful. We’ll pass this along, and if you’d like to discuss it further, you can reach us at support@betternet.co.

Abbilyn Grabow
Though it works well, you need to watch long ads for only 15 minutes of connection. Most of the ads that they make you watch dont even work, and you just end up needing to watch another ad. The app even changed it to 30 minutes for a few days but then took it back to 15. Why am I watching 90 second ads when I am going to have to watch another one in 15 minutes any way.
30 people found this review helpful
Betternet, LLC
December 17, 2025
Thank you for your feedback. We appreciate you sharing your experience with Betternet and understand your concerns regarding ads and connection time limits. Your input helps us improve our service. Please contact us at support@betternet.co with more details so our team can review this and assist you further.

DonaldNotFound
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Man, I used to Love this App, but not anymore with the ads. Usually, one ad would pop up, and watch it, and then use everyday. But, since you've updated it It sucked. 15 Minutes per ad?! And most of the time, there's no ads available. The App is great and all, but The 15 Minutes per ad is not great at all. Hopefully it gets removed, so I can use it everyday.
397 people found this review helpful
Betternet, LLC
April 22, 2023
Thank you for leaving a review for our app, we are sorry to hear that you are experiencing difficulties using it, If you are a Premium Member we offer 24/7 email support. Please share with us what is not working for you. Contact us via our app: tap the 3-Bar icon and select "Contact Support" to submit a support request.