
Shawn Evans
This used to be a 4 or 5, but when you changed your commercials to only getting 15 minutes of access it dropped due to that. I get you're trying to make more money, but you should have made the commercials a shorter length. When multiple commercials are 45-60 long it seems overkill for 15 min. Now say you offer a 30 second or less commercial for 15 minutes and then 45-60 for 30 minutes then that seems justified. I would guess you're getting paid more for the longer commercials.
13 people found this review helpful
Betternet, LLC
February 3, 2026
Hi Shawn! We appreciate you sharing such detailed feedback, and we understand how the ad length can feel unbalanced for the access time. Your suggestion is thoughtful and helpful. We’ll pass this along, and if you’d like to discuss it further, you can reach us at support@betternet.co.

DonaldNotFound
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Man, I used to Love this App, but not anymore with the ads. Usually, one ad would pop up, and watch it, and then use everyday. But, since you've updated it It sucked. 15 Minutes per ad?! And most of the time, there's no ads available. The App is great and all, but The 15 Minutes per ad is not great at all. Hopefully it gets removed, so I can use it everyday.
400 people found this review helpful
Betternet, LLC
April 22, 2023
Thank you for leaving a review for our app, we are sorry to hear that you are experiencing difficulties using it, If you are a Premium Member we offer 24/7 email support. Please share with us what is not working for you. Contact us via our app: tap the 3-Bar icon and select "Contact Support" to submit a support request.

Cay Den
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Honestly its just sad. I loved this VPN I used it for over 2 years with school and a lot of things and never had any issues. It was free and easy. Just a ad here or there and that was it. Now after this update it is no longer free. Have to watch adds for 15 min of free time! Are you serious? Might as well take unlimited and free out of your app descriptions. Don't recommend unless they revert their update. So sad and unfortunate.
16 people found this review helpful