We have used this for 20 months and it isn't really supported by the company. When it gets busy the app gets so slow it becomes a hindrance not a help. If they'd hire a single programmer this could get good fast. But it seems like they're just cashing out on the value at this point.
Supposed to work with Square POS but doesn't work well. Square is as much at fault as KDS b/c they accept monthly payments for using KDS, but provide zero support. Don't use if you rely on orders going to the tablet, b/c when it quits working (and it will), you'll be stuck in limbo with no support!
I find it silly how so many of you complain about pos apps like this that cost you nothing. You'll eventually abandon this and overpay for ancient windows based systems like aloha and Micros, but you won't get a real tablet based point of sale system, or set up a real wireless network to actually use your free apps. Square isn't a real pos solution. Try something like salesvu if you want something that works and is supported
Phone Support????? If you have any problems don't count on a quick solution. Businesses need quick response to fix problems. Having to submit a ticket and hope for a quick response is ridiculous. Two days now and a lot of capital involved in bringing this online only to be denied a quick phone response from their customer service. Square and kds really need to get their act together.
great when it works, absolutely crippling when it doesn't. i have two tablets (one for food one for drink). both disappeared from square so tickets were not being sent out. the drink tablet would reappear every now and then and old tickets would just spit out all at the same time. the food tablet isnt recognized at all, so i have to come up with a way to get my food tickets written down. nothing about my set up had changed at all and my wifi signal is very strong. so something happened on squares end or kds' end. either way, my DM's and tweets have gone unasnwered. 99.5% of the time it works, but when it doesnt its totally miserable. i wish there was a wired alternative. i enjoy being paperless, i don't enjoy the mad scramble to find a substitute while the software works itself out.
We find it drops about 5% of orders, which means that for a high volume kitchen such as ours (fast food) with multiple screens, trying to work tickets in the order they come in, this creates enough chaos and confusion to render it basically unusable. Support doesn't acknowledge the problems probably because they can't recreate them, but they are real. Square effectively does not have a KDS solution for high volume restaurants where reliability is a requirement. Unfortunate because by every other measure Square is way superior to Micros, NCR, etc.. but not having a reliable KDS option is a non starter for our industry.