Freshdesk Support Desk

7.03K reviews
Content rating
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About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Support Desk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk Support Desk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Updated on
Aug 8, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted
7.03K reviews
Matt Norton
March 21, 2022
A good way to keep tabs on tickets, but lacks some features. For example, linking KBs puts the URL instead of the article title like the web version does. Also, there are quick options to close the ticket but not to change status or reassign without editing the ticket details. It's not bad overall but could be better.
23 people found this review helpful
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Freshworks Inc
June 6, 2022
H Matt, We've forwarded your feedback to our development team. Thank you for taking out the time to send us your suggestions!
Amanda McClain
May 11, 2022
Decent. Marking 1 notification as read, then backing out of that screen makes the app send another notification sound. It happens consistently each time you mark a notification read. Also, can't download attachments. I click on them and nothing happens. Yes, I checked my phone permissions.
16 people found this review helpful
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Freshworks Inc
May 17, 2022
Hi Amanda, to assist with these issues, it would be helpful to have a little bit more information. Can you send any screenshots related to the issue along with your device details to Thanks.
Brandon Lucas
September 27, 2021
Great app. I use it daily to track tech support work orders. Previous versions allow you to take a photo and it immediately uploaded a reduced resolution to your notes for that ticket. Now I have to take a photo outside of the Freshdesk app and hope that it will allow me to upload the photos afterwards. They need to bring the old picture functionality back. Otherwise, it's easy to use.
21 people found this review helpful
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Freshworks Inc
October 6, 2021
Thank you for your kind feedback. We have fixed this issue in the latest update. Request you to update the app and try it out! Thank you.

What's new

Bug fixes and enhancements