8.28K reviews
Content rating
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About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Updated on
Jun 11, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, Photos and videos, and Files and docs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

8.1K reviews
A Google user
January 17, 2019
The app is just ok. It has limited functionality. I manage our support team and wish there wes more flexibility in which tickets you can pull up (if I just want to see resolved tickets, for example). Also, it would be nice if you could just view solutions without having to search for a specific thing and make edits. I can't really do what I need to do from the app without these features.
5 people found this review helpful
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A Google user
December 10, 2019
Marginally useful, but without the ability to save a draft, I am stuck in a message until I hit send. No cross referencing within the app or outside of it! UPDATE - 9-Dec-19 - I've been dealing with an issue for months whereby the app puts me in a constant cycle when first launching (from an email link or just starting the app) of signing in, then signing out, rinse/repeat a few times before it actually logs in. Sometimes it just says "It's not you, it's us."
3 people found this review helpful
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Freshworks Inc
December 10, 2019
Hello Andy, We’re sorry to hear that you’re facing issues with the app. Could you please write to us at support@freshdesk.com so that we can get in touch with you to resolve this issue.
A Google user
March 18, 2020
Fresh desk app too Basic I would like to able to access my knowledge base on the mobile app and be able to edit the documents in my knowledge base straight from my phone for on the go access. I like the lay out of the website but the app could use quite a few improvements. I understand you didn't want to overwhelm users with too many options in one app but I promise you if their downloading the app they want to have the full experience that your webpage offers.