Freshdesk Support Desk

7.65K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Support Desk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk Support Desk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
Updated on
May 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 3 others
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

7.48K reviews
Will Booker
February 10, 2023
I use a Pixel phone and the notifications come through whenever they want unless you're actively using your device. My employer has an Iphone and gets his notifications immediately. Additionally, if you need to edit a note in a ticket you can only edit the initial message of the ticket and no other notes unlike on the web browser where you can edit any note for a ticket. It has bugs and they absolutely effect the usability of the mobile app. Not terrible but these issues can/should be fixed.
8 people found this review helpful
Did you find this helpful?
Brandon Lucas
September 27, 2021
Great app. I use it daily to track tech support work orders. Previous versions allow you to take a photo and it immediately uploaded a reduced resolution to your notes for that ticket. Now I have to take a photo outside of the Freshdesk app and hope that it will allow me to upload the photos afterwards. They need to bring the old picture functionality back. Otherwise, it's easy to use.
24 people found this review helpful
Did you find this helpful?
Freshworks Inc
October 6, 2021
Thank you for your kind feedback. We have fixed this issue in the latest update. Request you to update the app and try it out! Thank you.
Glenn Bristol
August 31, 2021
The app frankly works better than the web portal at this point (and the web portal is fine for the most part- just gets confused and tries to use keyboard shortcuts at random times while you're typing a reply or note, even if they're disabled). Everything in the app is deliberate and intuitive. Easy to determine and modify current status, filter views, use canned replies, etc. I'd like to be able to insert the KB friendly name (and not just the URL), but that's firmly under "nice to have".
39 people found this review helpful
Did you find this helpful?

What's new

We heard you!
You will now be able to filter tickets on the fly to search for more specific list of tickets. You can filter tickets based on all the set ticket fields from the Admin page.