Freshdesk

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
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What's New

Brand new Ticket Details page
1. A more uniform support experience as the mobile page now resembles Ticket Details page on the web
2. Increased visibility to what matters the most. We redesigned the Ticket Subject and Details section entirely based on user feedback
3. Differentiate between responses and follow conversations more easily. Customer responses and agent notes now have unique colored backgrounds.

Let us know what you think!
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Additional Information

Updated
April 2, 2019
Size
24M
Installs
100,000+
Current Version
4.1
Requires Android
4.1 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
Freshworks Inc
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