Easy to use I have been using this app for several weeks now and it is great. The layout is great. I like the login behind the design. I didn't have to waste time trying to figure out where things were which is a big plus in my book.
Unable to login I was using this app from last two weeks but suddenly it is not allowing me to login but yesterday I tried many times due to this my freshdesk account was locked temporarily.
Good It pauses my music when I open the app though, I'll change to 5 stars when its fixed. Thanks :)
A really good and free alternative to Zendesk for providing support. One thing missing is the markdown editor.
Everything I need except one function I love both the web and Android interfaces to freshdesk ... Just need access to add / edit customer records from mobile apps
Stop Taking control of my audio when opening the app. I don't use the phone features, and I have disabled all permissions. PITA streaming audio and have it pause whenever I use the Freshdesk app.
We fixed the crash that happens when you open the reply screen. You can now attach files from the cloud when you're responding to tickets!
Happy holidays from Freshdesk :)