Easy to use I have been using this app for several weeks now and it is great. The layout is great. I like the login behind the design. I didn't have to waste time trying to figure out where things were which is a big plus in my book.
My favorite thing about using the app over using the website is that for the app you can close multiple support tickets while going around the closed ticket email that gets sent to the client
Unable to login I was using this app from last two weeks but suddenly it is not allowing me to login but yesterday I tried many times due to this my freshdesk account was locked temporarily.
Good It pauses my music when I open the app though, I'll change to 5 stars when its fixed. Thanks :)
A really good and free alternative to Zendesk for providing support. One thing missing is the markdown editor.
I have been using this app for a year now and I love all the features and services provided. It's very easy for me to follow up with anyone and also to know there feedback for the solution/follow ups.
We fixed the crash that happens when you open the reply screen. You can now attach files from the cloud when you're responding to tickets!
Happy holidays from Freshdesk :)
Helpdesk FDVU makes it easy to submit requirements and deviations from relevant buildings.