Overall the app has a decent layout. But the likelyhood of receiving calls is hit or miss (more miss than hit). Out of 10 calls, you're lucky to receive 4 on the app, and yes I have done all the preliminary steps to ensure it isn't my phone. This isn't only an issue with Android, iOS also has this problem (and worse). Same goes with chats-- what are they? Beats me, this app doesn't seem to work with taking chats. So there goes 2/3 services freshdesk offers that are half-baked. I guess for posting updates in tickets will suffice for some, but for a lot of us, this needs to be redone. Oh yeah, when receiving a call, it actually does it thru the app, so the sensor doesn't work, so you're taking a chance putting your phone up to your face, as it can also hang up the call while mid call. Based off FD history, it seems that they make a lot of empty promises and don't follow through until it's completely forgotten.
It's ok but I am looking for when job has been done en then there's a part where the client or customer has to sign off..
Great to have all related issues in one place. Very happy with ticket system
I use this app for help desk work as an IT Professional and it does everything I need it to and more!
I paid $125 and the phone feature is missing in the app...
Great ticket management and VoIP services
Bug fixes and improvements