Freshdesk

Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone.

Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website.

Key Features:

1. Get a quick overview of your helpdesk. Access all tickets available to you.
2. Prioritize the tickets that need your attention with filters before responding.
3. Manage your support - Set priorities, assign agents, change tickets statuses.
4. Race through routine actions with one-click scenario automations.
5. Delete tickets and block spam right from your phone.
6. Log time spent on a ticket.
7. Stay informed about all updates and changes with push notifications.
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What's New

We’ve completely revamped the app. Here are the new features:

1. Fully refreshed UI - Android app experience now closer to the desktop Mint experience.
2. Compose new emails from the mobile app.

The following bugs were successfully zapped
1. Conversations now occur only in your timezone and not UTC
2. Attachments work as expected across clients and do not randomly detach (╯°□°)╯︵ ┻━┻
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Additional Information

Updated
December 5, 2018
Size
20M
Installs
100,000+
Current Version
4.0.4
Requires Android
4.1 and up
Content Rating
Everyone
Interactive Elements
Users Interact
Permissions
Offered By
Freshworks Inc
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