Freshdesk Contact Center (formerly Freshcaller)

266 reviews
Content rating
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About this app

With the Freshdesk Contact Center mobile app, reach out or be available to your customers even while on the go. Your phone system is in your pocket! The smartly designed features of this app help you address every call that comes your way, and solve your customers' problems then and there.

Provide timely solutions to your customers and put your best foot forward in your business's support game!

Features of our cloud-based phone system

Calls: Make and receive calls at your convenience.

Contacts: Dial saved phone contacts from within your Freshdesk Contact Center app

Agent status: Set your availability by toggling between being online and offline from within the app.

Recent calls: Directly engage with your most recent callers from the list of recent calls

On-call functions: While on call, you can mute, transfer the call to another phone user, or put your call on hold to provide a clean customer experience. You can also navigate to other screens in the app while on the call.

Follow up actions Tap on an item in your call history to return the call or view the call summary, notes and play the recording.

Multiple incoming calls View all your incoming calls in queue on one single screen

Tickets: Convert your important and unresolved calls as tickets in Freshdesk.

Leads: Add your call notes and recordings to your CRM lead entry.

Benefits of Freshdesk Contact Center
No more missed calls: With the advantage of being able to attend calls from any place, any time, you can do away with missing out on customer calls.

One account. Same rules: Enjoy the perks of call routing, IVR, and smart escalations just like you do on the web.

Easy to use: The intuitive and simple user experience makes sure there is no need for any separate training to get your agents onboard.

You can try it out for a period of 21 days, for free.
Updated on
May 18, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
266 reviews
A Google user
January 23, 2019
I do not know why they thought this should be an app. Many of their competitors are able to push calls to a cell phone without the need for a badly designed app. Being able to create a ticket, only after hanging up on a call is quite frustrating. They decided for some reason, the answer and decline buttons should be opposite of how they are for normal calls on android. It also does not turn off your phones screen while talking so accidental button presses galore.
40 people found this review helpful
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Freshworks Inc
July 1, 2019
We understand how difficult that must be. We're working on a solution. We hope you'll re-consider the rating once we fix the issue.
Chris Olson
September 16, 2020
This app just does not work well. All of the features it claims to do are true, but there are some glaring omissions, like a lack of support for Bluetooth headsets, no screen time out when on a call, and various bugs such as the "end" button doesn't end a call! I tapped on a recent call by accident and ended up dialing that person's number - even though I tapped cancel/end call immediately! The call went through, and as IT, I had an embarrassing time explaining what happened and apologizing.
23 people found this review helpful
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Freshworks Inc
October 21, 2020
Thanks for your feedback. We have made significant improvements to the app in the latest 2.0 version and would appreciate if you can try it out and share some feedback with us. Please reach out to us at, we'll love to hear from you.
A Google user
November 2, 2019
Completely unusable. Half the time it doesn't even ring, then when it does connect it fails to show the call screen so I don't even know who's calling. It also seemed to have issues with my Bluetooth headset. I can't believe they released this as a finished app.
10 people found this review helpful
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Freshworks Inc
November 4, 2019
We sincerely apologize for the bad experience you've had with the app. We want to solve this for you asap. Please contact us at support@freshcaller. Thank you.

What's new

Bug fixes and Improvements