In review of the app is fine. The service from Smith needs Improvement. The points that I buy are taken away without my permission. My card is charged without my permission. When it is charged without my permission I am only refunded points not the money that was taken. When I try to contact a concierge no one is available and they get back to me a few days later. I guess I just don't make enough money to let it get taken away without my notice. I have gotten good jobs from this service so I can't say it's all bad. But these leads trickle down from one lead generating company to another. The lead service Porch says that they sell their leftover leads to Smith. I would rather pay for my leads to Smith then Porch, Porch is the worst
Best lead service I will admit at first I was upset with this app and lead service. With them as the first service I tried my expectations were not realistic. I bought 30 bucks worth of credits and worked on my profile every night. With this service they are not thumb tack or like others where 30 percent of leads is bought from other companies or fraudulent like home advisor. I use 7 different lead services and by the numbers go smith is my best service with getting every lead I selected with my highest profits. Contact me
When i had the free credits they sent all kinds of leads and did a great job, as soon as i spent money on credits the leads dried up!!!!! Plus i live across the bridge from Indiana and have never gotten a lead from there. It is 5 minutes away, i signed up for another lead service and most of the ones i get are from Indiana.
When I first signed up I got one real hit but didn't get job. The customer lived In My town but described job wrong. Never got a refund no reply back from Smith tried contacting several times. So I let a few month's go by. I said I'll try again another job came up in my area I clicked. It said I needed 2 credits so I buy. When I call it was another lead service company so I lost $16.00 since then I receive on average 10 - 12 leads a day even in the middle of the night. I live in a small town there is no way there is that many people using this app. I believe it's trying to be a real company but they are making fake jobs to generate money. Please be very careful don't put a bunch of money out for this service.
I need to speak to a customer service, and there are no numbers whatsoever to contact someone. when you need help the one thing they are good at is taking your money. I get leads go to contact people and they're fake phone numbers and then when I try to contact gosmith you cannot get ahold of them because I have no numbers to get contact them. Someone needs to contact me or refund my money immediately.
Even though I haven't landed a job yet. I still think this app can still be a very beneficial and useful tool for small business owners to not only get there name out there more but to land more jobs when work is slow.
User Experience Improvement
Smith is the #1 heating and cooling app to get quotes from top-rated contractors