Hi Kaz Nak, we’re very sorry to hear about your issue with the purchase. We are actively working to resolve this and process a refund if order is not fulfilled. Please provide us your contact by calling 1-888-561-5270 (M-Th, 7am-7pm CST; F, 7am-5pm CST), or sending us an email: gsshelp@gallup.com. Thank you